IT Service Demand Manager at Allianz SE

Allianz Re IT and Enterprise Architecture within H4 Allianz SE Solo Operations, IT and organization Allianz Re’s Retained IT function of Allianz Reinsurance. We ensure that technology investments, architecture, service delivery, and IT governance support Allianz Re’s business objectives while operational delivery is primarily provided by Allianz Technology. We act as the key interface between business stakeholders, service providers, and Group functions, ensuring that IT services are secure, compliant, cost-effective, and aligned with Allianz standards and regulatory requirements. As an IT Service Demand Manager, you will shape and govern the technology demand for Allianz Re’s business applications and IT services. You will act as the central point of coordination between business owners, Allianz Technology, and internal governance functions, ensuring business requirements are translated into effective technology solutions and delivered according to agreed service levels. You will oversee service performance, manage provider relationships, support budgeting and financial planning, and drive continuous improvement across your service portfolio. This role is ideal for professionals looking to move beyond pure delivery roles and work at the intersection of business demand management, technology governance, enterprise architecture, AI enablement, and IT risk oversight. You will gain exposure to Allianz Re’s global business, emerging technologies, and senior stakeholders. How can you make an impact? You will:

• Review the Service Agreements and the fulfillment for the Service Agreements based on monitoring information requested from the Service Provider
• Conduct reviews on business applications with respect to IT policies, internal /Allianz Group standards and where applicable enterprise architecture governance models. Follow up and apply in cases where necessary, report results to IT management
• Manage change initiatives and complex projects as necessary acting as link between business owner and Allianz Technology
• Ensure definition and communication of delivery scope for Core Services (well defined functional and non-functional requirements) and priority in alignment with the business owner
• Shape and manage business demand related to AI use cases, automation initiatives, and process improvements
• Promote the adoption of AI and automation solutions while balancing business value, risk, and compliance considerations
• Ensure quality of service provider’s deliverables
• Contribute to IT cost planning and controlling with in depth knowledge about own services and quantity structures
• Foster reliable relationships with relevant stakeholders and interfaces

What are you made of?

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field

Professional Experience

• 3-5+ years of experience in one or more of the following areas: IT Solution Architecture, IT Product Ownership, Technology Consulting, Software Engineering, Business Analysis

Technical Skills

• Strong understanding of enterprise architecture principles, application lifecycle management, and technology governance
• Interest in and exposure to AI technologies, like Machine Learning (ML), Large Language Models (LLMs), Agentic AI, AI-enabled enterprise solutions
• Experience with cloud platforms such as Microsoft Azure or AWS
• Understanding of scalable, resilient, and secure enterprise architectures integrating AI into existing systems
• Understanding of IT governance, information security, and risk management principles
• Knowledge of regulatory frameworks such as DORA and EU AI Act or willingness to rapidly acquire expertise in these areas
• Ability to translate regulatory and compliance requirements into practical application-level controls and governance processes

Personal Skills

• Ability to challenge constructively and influence stakeholders at different organizational levels
• Business-oriented mindset with strong customer focus
• Strong collaboration skills and ability to work effectively in international and cross-functional environments
• Ability to operate successfully in complex, fast-paced, and evolving environments, * Experience within insurance, reinsurance, financial services
• Previous experience in insurance or asset management business functions, consulting, digital / tech is a plus
• Experience applying ChatGPT, Generative AI, and Ethical AI solution

Relevant certifications such as:

• Microsoft Azure
• AWS
• TOGAF
• ITIL

Languages

• Fluent English (written and spoken) is required

Do we have what you need?

• Flexible and hybrid work model
• Multinational and inclusive community
• Great career development and learning opportunities
• Company pension and health insurance
• Employee stock purchase program with a discount
• Health and well-being offerings
• Supportive family care benefits
• Opportunity to contribute to our sustainability programs
• Great place to work certified

Apply before: 19 October-Applications are reviewed on an ongoing basis and we reserve the right to withdraw the posting prior to the advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible. In case of questions reach out to Ms. Daniela Lindig: +49 152 0926 1520 Welcome to Allianz SE! We at Allianz SE are recognized as a trusted partner for protecting and growing your most valuable assets, offering a comprehensive portfolio of products, including property and casualty insurance, life and health insurance, and asset management services, tailored to meet the various needs of individual and corporate clients worldwide. From our international headquarters, we orchestrate global operations, set strategic directions, and ensure cohesive implementation across our international subsidiaries. We are committed to innovation and digital transformation, driving initiatives that enhance customer experience and operational efficiency, reinforcing our position as a leader in the financial services industry. For more about Allianz SE, #StandwithUkraine #LI-Hybrid People with disabilities: We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email to RECRUITING-SERVICES@allianz.com 106488 | IT & Tech Engineering | Professional | Allianz SE | Full-Time | Permanent To Recruitment Agencies: Allianz SE has an in-house recruitment team that sources great candidates directly. Therefore, Allianz SE does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz. Please do not contact hiring managers directly. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.