Sr DevOps Engineer - Compute Platforms

We are seeking a highly experienced Sr DevOps Engineer - Compute Platforms with strong operational expertise in enterprise compute platforms to implement, and support Kubernetes on baremetal and hypervisor platforms in a private cloud environment. This role focuses on the deployment, automation, support, and continuous improvement of large-scale compute environments spanning bare metal infrastructure, virtualization, private cloud, and Kubernetes platforms using Infrastructure-as-Code and GitOps practices.

This is a deeply technical role requiring expert-level understanding of compute hardware management, Kubernetes, OpenStack, hypervisors and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.

Key Responsibilities

• Operate and support enterprise compute platforms across hardware, OS, virtualization, and container orchestration layers
• Develop and improve automation for provisioning, patching, upgrades, validation, and routine platform work using tools such as Ansible, Terraform, Helm, Git, Bash, Python, or similar technologies
• Deploy and Support Ubuntu-based systems, hypervisors, Kubernetes clusters, and related platform services in day-to-day operations
• Implement and maintain PXE-based provisioning environments leveraging Redfish APIs for large-scale server deployments
• Operate and support virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack environments and Harvester HCI
• Monitor system performance, capacity, and availability; proactively address reliability risks
• Troubleshoot complex cross-stack issues spanning hardware, OS, virtualization, OpenStack, and Kubernetes
• Manage to SLAs, KPIs and error budgets
• Participate in on-call escalation support for complex platform-related issues
• Collaborate globally on change management, documentation, and operational best practices.
• Develop and maintain runbooks, operational procedures, and technical documentation

• Minimum 6 years of experience as a DevOps Engineer, Site Reliability Engineer, or Infrastructure Operations Engineer with a strong focus on compute
• Strong hands-on experience operating bare metal compute environments at scale
• Experience with PXE boot, automated OS provisioning, and server imaging systems
• Practical experience supporting Bare Metal as a Service (BMaaS) platforms leveraging Redfish APIs
• Strong Linux administration skills, especially with Ubuntu
• Experience building and supporting CI/CD pipelines for infrastructure and platform automation
• Proficiency with Infrastructure as Code tools (e.g., Terraform, Ansible, or similar)
• Operational experience with virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack operations and troubleshooting, Harvester HCI
• Experience deploying and operating production Kubernetes environments
• Strong scripting skills in Python, Bash, or similar languages
• Strong understanding on SRE functions like toil reduction, error budgets and meeting SLAs
• Proven troubleshooting and root cause analysis skills in complex distributed systems
• Excellent written and verbal communication skills
• Bachelor’s degree in computer science or equivalent professional experience.

Preferred Qualifications

• OpenStack, Ubuntu KVM administration.
• BareMetal as a Service (PXE, Redfish).
• Kubernetes on BareMetal
• Understanding CIS/NIST security and infrastructure lifecycle management.
• ITIL Foundation/advanced certifications in support of ITSM standard methodology.
• Background in telco, edge cloud, or large enterprise environments.
• Ubuntu Certifications, CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS)
• Master’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered., * Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.
• Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.
• Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices., Administrative Skills, Analysis Skills, Ansible, Application Programming Interface (API), Automation, Bash Scripting, Best Practices, Booting, Budgeting, Business Operations, Call Center Software, Cloud Computing, Communication Skills, Computer Hardware, Computer Science, Computer Servers, Computer Systems, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Customer Experience, DevOps, Distributed Computing, Diversity, Document Change Management, Enterprise Computing, Git, Harvester, High Throughput, Human-Computer Interaction, Hypervisors, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Interpersonal Skills, K Virtual Machine (KVM), Leadership, Linux Administration, Linux Operating System, Mentoring, On Call, Operating Systems, Operations Processes, Operations Security (OPSEC), Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Private Cloud, Problem Solving Skills, Production Systems, Python Programming/Scripting Language, Reliability Engineering, Root Cause Analysis, Scripting (Scripting Languages), Security Infrastructure, Service Level Agreement (SLA), Software Engineering, Software Patches, Systems Administration/Management, Team Building, Team Lead/Manager, Team Player, Technical Writing, U.S. National Institute of Standards and Technology (NIST), Ubuntu, Virtualization, Writing Skills

This role is hybrid and requires 3 days a week in office.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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