IT Technical Support Specialist

As a member of the Support Team, you will significantly contribute to Navy Fleet Readiness and Homeland Security. The team provides comprehensive IT support, including Network Engineering, Maritime Operations Center/Tactical Systems, Video Teleconferencing (VTC) and Audio/Visual (A/V), Portal Management and Application Development, Staff IT Business Processes, Satellite Communications Planning, Information Assurance (IA)/Certification & Accreditation, Database Administration, Communications Security/EKMS, and general IT maintenance, updates, and application enhancements., The Staff IT Services Support role provides IT administrative and Tier 1 technical support to users for desk phones, mobile devices, Navy Marine Corps Intranet (NMCI) equipment/peripherals, and multi-function printers. The role also serves as Command Technical Representative (CTR), acting as a liaison between Headquarters staff and the Next Generation Enterprise Network (NGEN) management team.

• Provide Tier 1 IT administrative and technical support to users.
• Partner with Staff ISSOs to validate NMCI/NGEN equipment inventories, services, and ad hoc requirements.
• Process MAC requests, CLINs, and Task Order Modifications to meet staff requirements.
• Coordinate staff NMCI/NGEN equipment refreshes with ISSOs. Liaison with NMCI/NGEN personnel on refresh plans, including equipment delivery, workstation upgrades, problem resolution, equipment pickup, and NET database updates.
• Coordinate emergent NMCI/NGEN network and systems upgrades with Team Leads and ISSOs to ensure smooth transitions and minimize operational impact.
• Maintain an accurate Staff VIP listing. Liaison with NMCI/NGEN personnel to update the VIP database as needed, reviewing and reporting status to the IT Services Support Supervisor at least monthly.
• Liaison with the NMCI/NGEN Help Desk, Field Delivery Services, and other support groups to resolve staff issues promptly.
• Liaison with the USFF NGEN Force IT Management Team to process orders, update information, and request engineering services.
• Liaison with NMCI/NGEN personnel to conduct software testing for network implementation.
• Participate in scheduled or periodic NMCI/NGEN training sessions and coordination meetings, reporting potential staff impacts to the IT Services Support Supervisor.
• Maintain an accurate inventory of all IT equipment and accessories.
• Support the management and issuance of mobile devices.
• Process and manage IT service requests.
• Interface with government and commercial telephone service providers to deliver office phone services, including setup, issuance, maintenance, and troubleshooting/repair.

• Minimum 2 years of experience working in an NMCI (NGEN) environment, including expertise in NMCI (NGEN) NET and familiarity with NMCI (NGEN) CLINs and services.
• Minimum 2 years of experience providing Tier 1 or higher customer support.
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Proven ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines.
• Excellent communication skills with a self-motivated approach to teamwork.
• Must have an active Secret clearance.
• Must have a CompTIA Security+ certification.

TECHEAD’s mission is to make our associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.