Associate Director, Admissions Systems and Technology

Reporting to the Director of Admissions Operations, the Associate Director provides strategic leadership for admission Ok-thanks technology systems, serving as the functional lead for enrollment management systems including application management tools, student information systems (Banner or similar), CRM platforms (Salesforce or similar) and Axiom processes. Oversees technical projects, system enhancements, integrations, and data integrity initiatives while partnering with campus stakeholders to improve efficiency and streamline workflows. Supervises technology staff, manages issue resolution and testing, and ensures effective training, documentation, and adoption of systems that support enrollment operations., This is a remote position, requiring a traditional 40-hour work week. Computer equipment will be supplied for remote work; high-speed internet is the responsibility of the employee.

• The equipment provided to staff with approved telework agreements enables them to deliver vital services to University faculty, staff, and students from remote locations.
• Many of our operations can and should continue as usual, even when the main physical campus is closed.
• Therefore, all division employees with an approved telework agreement are generally expected to work during official University closures.

Should travel be required, budgetary constraints may limit where the successful candidate can reside. In addition, existing payroll limitations on locations a remote employee may work from could limit the selection of the final candidate. Job Open Date 09/22/2026 Open Until Filled No Application Review Date 09/25/2026 Job Close Date 10/12/2026 Special Instructions to Applicants / Additional Materials Required Along with the completed application, please attached your updated resume and cover letter. Criminal Background Check The final candidate is required to complete a criminal history check. Department Information Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information. ODU Statement Old Dominion University, located in Norfolk, is Virginia’s forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia’s economy.

Applicant Documents

Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. • Do you have experience in using a Customer Relations Management (CRM) tool? + Yes + No
2. • Do you have experience managing in remote/online environment, using video conferencing platforms, MS Teams, CRM, and similar ? + Yes + No (disqualifying)

Education: A bachelor’s degree in a relevant field (e.g., information systems, computer science, business administration, higher education) with 2 years of relevant work experience OR a combination of education, training and at least 4 years of relevant work experience.

• Considerable experience with CRM systems (e.g., Salesforce, Slate, Ellucian CRM)
• Considerable experience with SIS systems (e.g., Banner, PeopleSoft)
• Comprehensive analytical, problem-solving, and project management skills
• Demonstrated ability to communicate technical concepts to non-technical audiences
• Considerable experience supervising a team., * A Master’s Degree in a relevant field (e.g., information systems, computer science, business administration, higher education) with 2 years of relevant work experience OR a Bachelor’s degree with at least 4 years of relevant work experience