Technician - Field Services Hardware [TS46]

This position is responsible for analyzing, testing, installing, upgrading, repairing, modifying, and maintaining, SUMMARY: This position is responsible for analyzing, testing, installing, upgrading, repairing, modifying, and maintaining all District computers/mobile devices, operating systems, and related equipment. This role provides ongoing support and technical assistance to computer/voice over IP users within the district, resolves voice over IP and data issues and/or determines appropriate action/s for resolution. This role will also work to implement new programs and provide support to assigned administrator., 1. Conducts installation of all new hardware and software introduced into the educational environment ensure its compatibility with existing infrastructure, as well as its reliability and functionality in relation to the DOT plan and state educational requirements., 2. Coordinates District and site location requests for computer hardware and software support (e.g. new computer purchase/setup, printer malfunctions, software not working properly, etc.) for the purpose of providing timely response to the computer support needs of district employees.

D

15%

1. Provides program instructions and basic user training to school/district site staff (remotely and in-person) on using their computer hardware and/or software to provide ongoing support and maximizing the capabilities of assigned staff. Determines the appropriate agency to provide needed guidance that is above and beyond the capabilities of Field

Services

D

15%

1. Analyzes operating problems to resolve issues ensuring proper functionality while adhering to proper industry and district standards.

D

10%

1. Assesses telephone and written requests for assistance regarding network, computer hardware and/or software applications for the purpose of resolving problem situation and/or determining appropriate action/s for resolution.

D

10%

1. Coordinates with Network Engineers, Information Systems Support Technicians, Service Desk Technicians, Multimedia Support Technicians, and similar agencies for the purpose of resolving server/network/Audio Visual/Data Integrity issues to ensure a timely resolution __ first line of physical contact with most issues and personnel.

D

10%

1. Maintains inventory of Field Services equipment, licenses, and supplies (e.g. computers, peripherals, cords, cables, batteries, etc.) for the purpose of tracking district property and ensuring availability of required items

Q

5%

1. Advises the Field Services Program Administrator on technology issues in the field for the purpose of making corrective proposals and providing advice on future technology needs for the District including life cycle recommendations for the purpose of assessing the viability of existing hardware/software

D

5%

1. Transports tools, testing software/equipment, and computer systems/hardware to site locations for the purpose of ensuring the availability of materials required to diagnose malfunctions and/or ensure adequate supply of required end-user equipment

D

5%

1. Composes documents (e.g. standardized correspondence, bulletins, etc.) for the purpose of documenting events, providing and/or requesting information including assisting in the development and revision of the DOT Procedures Manual for the purpose of ensuring information is accurate and up-to-date

D

5%

1. Performs other duties as assigned

• High school diploma, or equivalent, required
• Coursework in computer programming/skills/technology, preferred
• 0-3 years’ experience preferred, but not required

LICENSES, REGISTRATIONS or CERTIFICATIONS:

• Criminal background check required for hire.
• MCSA (Microsoft Certified Solutions Administrator), CompTIA A+ certification, or other related certification preferred, but not required

TECHNICAL SKILLS, KNOWLEDGE, & ABILITIES:

• Uses pertinent office software, diagnostic applications, and system administration applications
• Ability to upgrade skills periodically, or as needed
• Ability to travel between work sites, as needed
• Advanced oral and written communication skills?
• Demonstrates basic and advanced math skills
• Ability to review and interpret technical information, write technical materials
• Adapts easily to changing work standards
• Critical?thinking and?problem-solving?skills?
• Ability to analyze situations to define issues and draw conclusions
• Attention to detail
• Ability to schedule meetings, activities, or trainings as they relate to the job
• Ability to manage and maintain accurate records
• Ability to maintain confidentiality in?all aspects of the job?
• Ability to work with different forms of technology websites, software, etc.
• Ability and willingness to adhere to attendance expectations and to follow district procedures for absence reporting
• Ability to promote and follow Board of Trustees policies, District policies, and building and department procedures
• Ability to communicate, interact, and work effectively and cooperatively with all people including those from diverse ethnic and educational backgrounds
• Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate/required safety equipment, and report unsafe conditions to the appropriate administrator

MATERIALS AND EQUIPMENT OPERATING KNOWLEDGE:

• Operating knowledge of and?experience with personal computers and peripherals??
• Operating knowledge of and experience with typical office equipment, such as?telephones, copier, fax machine, etc.?
• Operating knowledge?of and experience with office productivity programs, such as Microsoft Office Suite, E-mail, etc.
• Operating knowledge of district information technology systems and department-specific?software and equipment required within 3 months after entering position

mental functions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.