Senior System Engineer

• Provide Tier III IT Systems support on a wide range of technologies, including: VMware vCenter, Horizon View, Site Recovery Manager, SolarWinds, Cisco Catalyst Center (DNAC), GEMOne, HP SANs, Certificate Services, DHCP, DNS, Active Directory, Group Policies and Microsoft Windows Operating Systems
• Diagnosing and resolving the performance, security, and/or technical challenges related to the platforms listed above
• Writing Standard Operating Procedures (SOPs) to accomplish repetitive tasks
• Participating in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Requests
• Performing requirements analysis, requirements gathering, and integration for all platforms listed above
• Providing direction and guidance to less-experienced Systems Engineers
• Investigating and resolving operational problems in conjunction with other engineering and technical personnel
• Working on project teams responsible for engineering and packaging releases to integrate within the customer’s production IT environment
• Willingness to occasionally work after normal duty hours (nights and weekends) to support system maintenance or service outages
• This role may require up to 10% travel

• Master’s degree with 2+ years of information technology experience, or Bachelor’s degree and 5+ years of related information technology experience
• DoD 8140 Advanced Certification required, ex., SecurityX, CASP, CISSP or obtain within 6 months of hire
• Vendor specific certification required within 6 months of hire, ex., MCSA, VCP, or equivalent
• Experience with Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; administering DNS, Group Policy, and PKI; administering vSphere, Horizon View, data backup, and antivirus software; basic networking including DHCP/TCPIP
• Knowledge of Microsoft Windows Systems, VMWare, and CISCO systems

Preferred Qualifications:

• Working knowledge of applying security best practices from DISA and/or vendors
• Microsoft Office experience
• Experience using a Service Desk ticketing system, such as Remedy or ServiceNow
• ITIL Foundations certification
• Scripting experience

Clearance Requirements:

• Must have a current and active Top Secret clearance and be open to obtaining a CI poly

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.