IT Support Engineer

Edison Smart is partnered exclusively with a fast-growing MSP to recruit an IT Support Engineer to join their internal service desk, supporting the business’s own 2,000+ end-user estate.

The Role

Based full-time onsite (Monday-Friday, 9am-6pm), you’ll provide hands-on IT support across the MSP’s internal user base, handling escalations, end-user troubleshooting, and day-to-day incident resolution.

Technical Environment

• Windows desktop support
• Microsoft 365 (desktop & end-user support)
• Active Directory user administration
• Networking - routers, switches, firewalls, etc
• MDM
• Hardware troubleshooting and break/fix
• Escalation handling from central service desk

• Experience in IT support within an MSP environment
• Confident with Windows desktop and end-user troubleshooting
• Familiar with Active Directory and Microsoft 365
• Experience with Azure
• Experience with any MDM platform
• Networking understanding

If you’re looking for a stable, hands-on role supporting a large, established user base, this is a great opportunity to step into a long-term, trusted position.