School IT Technician

To provide technical support across the organisation, maintaining hardware, software, networks and IT systems. The postholder will provide first and second-line support to staff and students, assist with infrastructure management, and support the wider IT team with projects and day-to-day operations., * Provide first and second-line technical support, troubleshooting issues and escalating where required.

• Support and maintain network infrastructure, including managed switches and firewalls.
• Manage Windows, macOS and iOS devices and associated management systems.
• Maintain an accurate IT asset register and support equipment procurement.
• Deploy and maintain software using remote management and deployment tools.
• Maintain telephony, PA and other communication systems.
• Manage cloud services, user accounts and access permissions.
• Support IT security, including firewalls, malware protection and other security systems.
• Assist with safeguarding and filtering systems, including providing relevant reports.
• Support data protection, information governance and compliance requirements.
• Assist with IT projects and provide guidance to junior technicians and end users.
• Keep up to date with developments in technology, legislation and relevant professional training.
• Provide IT support for events and other activities outside normal working hours when required.

• Level 3 Diploma in IT or equivalent qualification., * Experience working in an IT support environment.
• Experience with relevant software, hardware and networks.
• Experience within an educational environment is desirable.

Skills & Abilities

• Strong communication and customer-service skills.
• Ability to troubleshoot technical issues effectively.
• Ability to work independently and as part of a team.
• Understanding of IT-related health and safety requirements.

Knowledge

• Good knowledge of IT systems, software and network management.
• Understanding of data protection, information governance and relevant legislation.
• Awareness of current technology developments, particularly educational technology.

The establishment is committed to safeguarding, ensuring the safety and welfare of young people. Employment is subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service.

For this role you need to be a UK resident and eligible to work in the UK