Business Transformation Manager

We’re looking for an experienced, hands-on Business Transformation Manager to lead discovery, analyze how businesses operate today, and design better processes, services, and ways of working.

You’ll work directly with clients and senior stakeholders to uncover business challenges, facilitate discovery workshops, analyze current operations, identify improvement opportunities, and define practical future-state solutions.

Your role doesn’t stop at recommendations. You’ll translate transformation opportunities into clear requirements, improved processes, measurable outcomes, and implementation-ready documentation that product, design, and technology teams can execute.

This is a client-facing consulting role for someone who can independently lead conversations, challenge assumptions, bring structure to complex problems, and drive work from discovery and analysis through future-state definition and implementation handover.

Requirements What You’ll Do

Plan and facilitate discovery and transformation workshops with business leaders, process owners, operational teams, and technical stakeholders

Conduct stakeholder interviews and analyze how the business actually operates across people, processes, systems, data, and customer touchpoints

Map current-state (as-is) processes and workflows, including handoffs, business rules, approvals, exceptions, dependencies, and pain points

Validate business problems and identify underlying root causes using stakeholder inputs, operational evidence, and available performance data

Identify and prioritize opportunities to improve efficiency, customer experience, service quality, and operational performance

Design future-state (to-be) processes, workflows, service journeys, and operating approaches

Define how roles, responsibilities, processes, systems, and touchpoints need to change to enable the future state

Translate transformation opportunities into clear business requirements, functional requirements, user stories, and measurable acceptance criteria

Define expected business benefits, KPIs, performance measures, and success criteria

Work closely with product, service design, UX, technology, data, and engineering specialists to assess feasibility, constraints, integrations, and implementation dependencies

Develop clear process maps, transformation recommendations, requirements, roadmaps, and solution documentation

Lead stakeholder reviews, challenge conflicting or unclear requirements, and drive alignment and decisions

Maintain traceability between the original business problem, identified opportunities, proposed solutions, requirements, and expected outcomes

Manage assumptions, open questions, dependencies, decisions, and actions through to resolution

Support the transition from strategy into execution, ensuring delivery teams receive a clear and practical implementation handover You’re Our Match If You Have

5+ years of experience in Business Transformation, Management Consulting, Digital Transformation, Business Analysis, Service Design, or a related discipline

Proven experience independently leading transformation engagements from discovery and analysis through future-state definition and implementation handover

Strong workshop facilitation, interviewing, and senior stakeholder management skills

Strong experience analyzing and redesigning business processes, workflows, and operating models

Ability to understand complex business operations and turn ambiguity into clear, structured solutions

Experience mapping current-state and future-state processes

Strong ability to identify root causes rather than simply documenting stakeholder requests

Experience identifying and prioritizing transformation opportunities based on business value, customer impact, feasibility, and effort

Ability to translate business needs into clear requirements and implementation-ready documentation

Experience defining KPIs, expected benefits, and measurable outcomes

Good understanding of customer journeys and service design principles

Sufficient technical understanding to work confidently with specialists across systems, data, APIs, integrations, automation, and digital platforms

Ability to challenge assumptions and conflicting requirements constructively

Excellent written communication, presentation, storytelling, and visual documentation skills

Strong organizational skills with the ability to independently drive work and outstanding decisions through to completion

Experience working within consulting or professional services is highly preferred

Experience across digital transformation, enterprise systems, workflow automation, or AI-enabled transformation is an advantage

Experience with customer journey mapping, service blueprinting, or user research is an advantage

Familiarity with BPMN and tools such as Miro, FigJam, Visio, Lucidchart, or similar

Up-to-date knowledge of AI-powered research, analysis, process mapping, documentation, and productivity tools, with the ability to use them to accelerate transformation work

Comfortable working in complex client environments and on-site when required