AI Adoption Lead

Your duties as the AI Adoption Lead include:

• AI Adoption and Governance: Lead practical AI use within communications, aligning activity with wider strategy, governance, standards and risk controls

• Insight Products and Dashboards: Develop AI-enabled tracking, automated dashboards and reusable reporting using Power BI or Looker Studio

• Communications Optimisation: Identify, test and implement AI tools for content creation, drafting, campaign optimisation and evaluation

• Monitoring and Evaluation: Review horizon scanning, social listening, reputation tracking and campaign evaluation, reducing duplication and closing gaps

• Stakeholder Engagement: Define priority questions, metrics and reporting needs with senior stakeholders and advise on AI use

• Workflow Design: Create end-to-end processes for gathering, triaging, escalating and applying insight to communications planning

• Cross-Functional Collaboration: Connect communications, digital, data and internal teams to share good practice and support effective AI use

• Capability Building: Produce guidance, deliver workshops and coach colleagues to build confidence and sustainable adoption

• Continuous Improvement: Create a practical roadmap with milestones and success measures for permanent ownership

Shape practical AI adoption across communications with new tools, dashboards and workflows. This opportunity suits someone with hands-on AI and automation experience, strong analytical skills and confidence influencing senior stakeholders. At least 60% office attendance is required., * Practical experience using AI and automation tools to improve workflows, including prompt design, automated summarisation or classification

• Expertise building automated reporting products and dashboards using tools such as Power BI or Looker Studio

• Ability to interpret qualitative and quantitative insight, identify evidence gaps and produce reports that inform communications

• Experience embedding monitoring tools such as social listening or reputation tracking into organisational workflows

• Proven ability to introduce new ways of working across diverse teams and influence senior stakeholders

• Experience producing high-quality guidance and training materials to support sustainable technology adoption

• Experience mentoring or coaching colleagues to build capability and confidence with new tools

• Ability to demonstrate changing and improving, communicating and influencing, and working together

• Ability to travel to other offices as required

This role is officially known as a Communications AI Integration Lead within the organisation.

If you’ve also worked in the following roles, we’d also like to hear from you: AI Integration Lead, AI Transformation Lead, AI Enablement Lead, AI Implementation Lead, AI Change Lead, Digital Transformation Lead, Digital Adoption Lead, Change & Adoption Lead

Benefits include 28.5 days’ annual leave pro rata plus UK public bank holidays, generous pension contributions, enhanced family leave and paid volunteering.

SALARY: Up to £51,402 per annum pro rata

LOCATION: Hybrid with at least 60% of working time in the office, with remaining time home or office based under a non-contractual hybrid arrangement. You can be based at the site closest to your home:

Croydon, London; Leicester or Nottingham, East Midlands; Peterborough, East of England; Durham, North East England; Birkenhead or Warton, North West England; Weymouth, Gloucester or Plymouth, South West England; Swansea, Wales; Coventry or Telford, West Midlands; Kingston upon Hull, Yorkshire and the Humber.

JOB TYPE: 12 Months, Fixed Term Contract

WORKING HOURS: Full-Time and Part-Time Hours Available (minimum of 30 hours per week for part-time roles), * Flexible working hours, subject to operational requirements

• Hybrid working options, subject to at least 60% office attendance

• Defined benefit, career-average pension with inflation protection

• 28.5 days’ paid annual leave, pro rata for part-time staff

• UK public bank holidays

• Enhanced maternity, paternity and adoption leave

• Support with professional body accreditation

• Access to a sports and social club

• High-street and online retailer discounts

• Up to three paid volunteering days per year

• Learning and development opportunities

• Two-times death in service benefit

• Access to trade union membership

This role requires a Basic DBS Check, Full-Time or Part-Time, Fixed Term Contract Jobs, Careers and Vacancies. Find a new job and work in Croydon, South London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.