AI Adoption Lead

Your duties as the AI Adoption Lead include:

• AI Adoption and Governance: Lead practical AI use within communications, aligning activity with wider strategy, governance, standards and risk controls

• Insight Products and Dashboards: Develop AI-enabled tracking, automated dashboards and reusable reporting using Power BI or Looker Studio

• Communications Optimisation: Identify, test and implement AI tools for content creation, drafting, campaign optimisation and evaluation

• Monitoring and Evaluation: Review horizon scanning, social listening, reputation tracking and campaign evaluation, reducing duplication and closing gaps

• Stakeholder Engagement: Define priority questions, metrics and reporting needs with senior stakeholders and advise on AI use

• Workflow Design: Create end-to-end processes for gathering, triaging, escalating and applying insight to communications planning

• Cross-Functional Collaboration: Connect communications, digital, data and internal teams to share good practice and support effective AI use

• Capability Building: Produce guidance, deliver workshops and coach colleagues to build confidence and sustainable adoption

• Continuous Improvement: Create a practical roadmap with milestones and success measures for permanent ownership

Shape practical AI adoption across communications with new tools, dashboards and workflows. This opportunity suits someone with hands-on AI and automation experience, strong analytical skills and confidence influencing senior stakeholders. At least 60% office attendance is required., * Practical experience using AI and automation tools to improve workflows, including prompt design, automated summarisation or classification

• Expertise building automated reporting products and dashboards using tools such as Power BI or Looker Studio

• Ability to interpret qualitative and quantitative insight, identify evidence gaps and produce reports that inform communications

• Experience embedding monitoring tools such as social listening or reputation tracking into organisational workflows

• Proven ability to introduce new ways of working across diverse teams and influence senior stakeholders

• Experience producing high-quality guidance and training materials to support sustainable technology adoption

• Experience mentoring or coaching colleagues to build capability and confidence with new tools

• Ability to demonstrate changing and improving, communicating and influencing, and working together

• Ability to travel to other offices as required

If you’ve also worked in the following roles, we’d also like to hear from you: AI Integration Lead, AI Transformation Lead, AI Enablement Lead, AI Implementation Lead, AI Change Lead, Digital Transformation Lead, Digital Adoption Lead, Change & Adoption Lead

Benefits include 28.5 days’ annual leave pro rata plus UK public bank holidays, generous pension contributions, enhanced family leave and paid volunteering.

SALARY: Up to £51,402 per annum pro rata, * Flexible working hours, subject to operational requirements

• Hybrid working options, subject to at least 60% office attendance
• Defined benefit, career-average pension with inflation protection
• 28.5 days’ paid annual leave, pro rata for part-time staff
• UK public bank holidays
• Enhanced maternity, paternity and adoption leave
• Support with professional body accreditation
• Access to a sports and social club
• High-street and online retailer discounts
• Up to three paid volunteering days per year
• Learning and development opportunities
• Two-times death in service benefit
• Access to trade union membership