Confirmed Backend Engineer - Care H/F

As part of the Corporate Services pillar, your mission will be to empower our Community Relations Team (CRT) with the tools they need to have a 360-degree view of the user journey across our platform.

The Care team’s primary objective is to build “Phoenix,” our new, comprehensive back-office system. This service aggregates data from all other teams and supply lines (train, carpool, and bus), while also providing critical action capabilities regarding our users, such as account blocking and content moderation.

Your role will be to contribute to the creation of this unified back-office and to ensure our customer relation agents can operate seamlessly.

You will work within a multi-stack team of 3 Backend & 1 Frontend Engineer. You will collaborate closely with the Community Relations Team (CRT) as well as with Product Managers from other teams to best define needs and ensure seamless integration across the company.

Your Responsibilities

• Design, build, and evolve the services of the BlaBlaCar Backoffice

• Maintain some strategic user features like the claim management and reporting systems of the BlaBlaCar platform

• Take full ownership of substantial features, from technical design and implementation to deployment and monitoring

• Collaborate with the Product Manager and other engineers to refine requirements and translate business needs into robust technical solutions

• Uphold and improve the team’s code quality standards, providing detailed feedback and mentorship through code reviews
• Document the solutions we build and ensure our APIs and services are well understood by consumer teams

You have solid experience from companies with a strong engineering culture, within a growth context

• You have a solid knowledge of the Java language and ecosystem, and have good foundations in software architecture

• You have hands-on experience with Git, Docker, Kubernetes, and monitoring solutions (Datadog)

• You have significant experience building, deploying, and operating Backend microservices in a production environment

• You value a product-oriented mindset and are focused on delivering business impact when designing software

• You feel comfortable making technical choices and balancing business needs with technical constraints, a 45-min video-call with Chloé, Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• a 60-min video-call with Rémi, Engineering Manager, to discuss your experience and share more details about the squad

• a 90-min live coding session with Software Engineers
• a 60-min design interview with Software Engineers
• a 30-min video-call with Camille, Head Of Corporate Services, for vision fit and rounding off the process, postgraduate degree EducationalOccupationalCredential bachelor degree EducationalOccupationalCredential associate degree

BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely., About BlaBlaCarBlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.