Help Desk Analyst

SoftPro is seeking a Temporary Help Desk Analyst for our Pro1099 Team. This position will start the first week in November 2026 through April 9, 2027. Monday - Friday 8:30am - 5:30pm. This position is not eligible for health benefits or paid time off. This position will be located in our Raleigh, NC office and will work a hybrid schedule. A remote employee may also be considered.

What will I do as Pro1099 Help Desk Analyst on the 1099 Team at SoftPro?

In this position you will be responsible for providing software support via phone and remote sessions to SoftPro’s 1099 customers in the process of updating their current 1099 Software applications to the current 2025 Tax Year. Additionally, you will:

• Provide a high level of customer service to each customer at all times.
• Experience working in an inbound and outbound call center remotely assisting customers with our Pro1099 application
• Possess and maintain an understanding of the tools used in performing job services including, but not limited to:
• Desktop Operating Systems (Win10 or later)
• Office 2007 or later
• General application environment troubleshooting
• Experience with remote desktop control solutions (ScreenConnect, Go To Assist, etc)
• Accurately document all customer issues, resolution steps, and gather feedback in support tracking software.
• Perform other duties as assigned

• Be a self-starter with a great attitude and feel comfortable working independently and within a dynamic and fast-paced team environment
• 2+ years of previous Customer Service experience with demonstrated ability to act emphatically with a high level of professionalism
• Excellent communication, organization, and interpersonal skills
• Strong Problem Solving, analysis and testing skills.
• Deadline drive project management experience and abilities
• SoftPro application, 1099 reporting, and/or Title/Closing real estate experience is a plus
• Demonstrate attention to detail, exhibit concise written and verbal communication, strong time management and organizational skills.
• Interact with sensitive customer data to reflect customer requirements and SoftPro policies, Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile., Analysis Skills, Commercial Real Estate, Communication Skills, Compensation and Benefits, Customer Relations, Customer Support/Service, Customer/Client Research, Desktop PC, Detail Oriented, Help Desk, Inbound Call Centers, Insurance, Interpersonal Skills, Legal, Operating Systems, Organizational Skills, Outbound Call Centers, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Property Insurance, Property Title, Real Estate, Residential Real Estate, Software Administration, Testing, Time Management

• Be part of a supportive, fun team that values innovation and collaboration.
• Enjoy opportunities for professional growth and continuous learning.
• Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact?

Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate’’s education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!