IT Technical Support Services Manager

Under the general direction of IT CTO, the IT Technical Support Services Manager provides the Information Management division with operational management & oversight for assigned Server, Storage and Computer Operations Analyst (COA) areas and technical software/hardware thereof. They provide leadership to staff, establishing & ensuring adherence to standards of systems development, maintenance, & support. The manager leads efforts to provide continuous availability of assigned systems that are crucial to the overall hospital operations. They coordinate, plan & supervise the performance of staff & resources to ensure completion of assigned duties. They deliver quality service as measured by pre-defined SLAs and other performance measurements.

Bachelor’s Degree

5 Years of Experience

Five years of experience in information systems principles and practices

Think and process critically, analytically and problem solve skillfully

Delegate and achieve organizational results with and throughout all levels of the organization

Effectively prioritize and execute tasks in a high-pressure environment

Effective interpersonal skills

Effectively manage a team of Information Systems professionals in an integrated environment

Five years of experience in fundamentals of hospital organization, management techniques, JCAHO,

HIPAA and Title 22 requirements

Interpret functional and/or technical specifications and to communicate technical issues to programmers and non-technical users/clients within prescribed management areas, e.g. Unix, Linux and Windows Servers, SAN storage and Data Center Management equipment and staff involved with all services thereof. Familiar with design and implementation of standardized technical architecture for an entire large computing environment enterprise.

Effectively work with all levels of management, staff, clinicians and physicians, consultants and Vendors

Lead and mentor, to provide guidance and foster a collaborative cross functional/cross platform team Environment

Communicate effectively, clearly, accurately and concisely, verbally and in writing

Implementation experience with previous integrated HealthCare Information systems with emphasis on Clinical/Financial, ERP/EMR applications/systems (EPIC, Meditech, PeopleSoft, etc.) design and Implementation experience with high availability systems, multiple data center operations, Disaster/Recovery, Backup/Restoration, Unix, Linux and Windows servers, Virtual application and database systems (VMWare), internal, outsourced and cloud provided services, ITIL and operational processes and supporting infrastructure

Hold others accountable, provide feedback and constructive criticism and to effectively manageconflict and ambiguity

Bachelor’s Degree or 5 years plus of a professional leadership Information Systems experience in lieu of degree

PREFERRED QUALIFICATIONS:

Master’s Degree

10+ Years of Experience

Experience in SDLC and ITIL process methodologies including design and implementation of

organization, processes including specific execution steps and operational activities, e.g. system

upgrades, patching and security agent management

Experience in Project Management

The current salary range for this position is $58.38 to $80.28

Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the “date posted” until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.

Skills: Analysis Skills, Cloud Computing, Communication Skills, Computer Operations, Computer Programming, Computer Systems, Cross-Functional, Customer Support/Service, Data Management, Data Recovery, Database Technology, Disaster Recovery, ERP (Enterprise Resource Planning), Electronic Medical Records, Enterprise Computing, Epic Systems, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Health Informatics, Healthcare, High Availability, Hospital, Hospital Administration, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Interpersonal Skills, Leadership, Linux Operating System, MEDITECH, Maintain Compliance, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Windows Server, Multiplatform/Cross-Platform, Network Operations Center, Nonprofit, Operational Audit, Operational Support, Operations Management, Operations Processes, Outsourcing, People Management, Peoplesoft, Performance Management, Performance Metrics, Problem Solving Skills, Project/Program Management, Quality Metrics, Security Patches, Service Delivery, Service Level Agreement (SLA), Software Development Lifecycle (SDLC), Standards Development, Storage Area Network (SAN), Team Lead/Manager, Team Player, Technical Services Management, Technical Support, The Joint Commission (TJC), Unix Operating Systems, VMWare

Rady Children’s Hospital Our Mission To restore, sustain and enhance the health and developmental potential of children through excellence in care, education, research and advocacy.

Our Vision We will be a leader, recognized nationally and internationally, for excellence in patient care, education, research and advocacy.

Rady Children’s: Growing with our Community On August 19, 1954, Rady Children’s officially opened to receive its first 12 patients. Since then, nearly 2 million sick and injured children have been treated here. As San Diego has grown, so has our commitment to offering comprehensive care to our community’s children. We are the county’s only hospital dedicated solely to pediatrics and the region’s designated pediatric trauma center. Parents and children come to Rady Children’s from across the country to see our nationally renowned physicians. And our focus on research and innovation is helping our patients to receive state-of-the-art care. We believe equally in keeping children well. Through our Center for Healthier Communities and the Chadwick Center for Children and Families, we strive to offer families the promise of a healthier future. And we continue to grow, our new Acute Care Pavilion will help ensure that we will never turn a child away for lack of space.

Company Size: 2,500 to 4,999 employees