Software Engineer

We are seeking an experienced Senior Product Manager to lead the definition and delivery of AI Agent capabilities in our CRM products for the life sciences industry. You will own the product design for agentic AI features, from agent use-case definition and human-in-the-loop design to quality evaluation and customer adoption, helping life sciences companies improve the effectiveness of their key commercial operations with AI. What You’ll Do

• Define AI Agent use cases, including agent goals, workflows, context, tool usage, human-in-the-loop design, exception handling, and success criteria.
• Work with Engineering, QA, and Customers to deliver high-quality AI Agent capabilities.
• Define and monitor AI product quality metrics such as accuracy, task completion, reliability, user trust, adoption, and business value.
• Use customer feedback and real-world product performance to continuously improve AI Agent capabilities.
• Provide cross-functional leadership to align priorities, drive decisions, and ensure successful product delivery and go-to-market., Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct-including customers, employees, and the community-in addition to shareholders’ interests., “As a software engineer at Veeva, I’m proud to be doing meaningful work building clinical trial software that will benefit so many people.”

• 2+ years working on a dedicated AI product team, shipping AI features as a core member.
• Hands-on experience designing, delivering, or continuously improving AI Agent products, including prompt/context engineering, human-in-the-loop workflows, and AI quality evaluation.
• 5+ years of experience in digital products, with demonstrated ownership of complex products or initiatives across the full lifecycle, from discovery and design through delivery, launch, adoption, and ongoing improvement.
• Extensive customer-facing experience, with the ability to independently lead customer discovery and communicate effectively with senior business stakeholders.
• Strong ability to understand complex customer workflows, identify the underlying business problems behind stated needs, and translate ambiguous requirements into clear product direction and solutions., * Experience with enterprise SaaS products, configurable platforms, or multi-tenant product environments.
• A technical background in software engineering, computer science, data science, machine learning, solution architecture, or a related field.
• Familiarity with concepts such as large language models, RAG, prompt and context design, tool calling, agent orchestration, APIs, and enterprise data integration.
• Experience in life sciences, pharmaceutical commercial operations, medical affairs, CRM, or another regulated industry.
• Experience designing products that use enterprise data, knowledge bases, unstructured content, or external information sources.
• Familiarity with AI governance, data privacy, information security, compliance, auditability, and responsible AI practices.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities., Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct-including customers, employees, and the community-in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

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At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Veeva’s core values - do the right thing, customer success, employee success, and speed - guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

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Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them., “I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”

-Shilpa Chandermohan