Salesforce NPC Admin

• Oversee day-to-day administration of the Salesforce Nonprofit Cloud platform, ensuring reliable performance and consistent system availability.
• Configure and maintain user access by managing roles, permission sets, sharing settings, and other security controls aligned with organizational policies.
• Provide functional support for core nonprofit operations, including fundraising activities, donor records, gift processing, recurring contributions, grant-related tracking, and case management workflows.
• Investigate system issues, identify root causes, and resolve configuration or usability problems in a timely manner.
• Build, update, and refine reports, dashboards, automation, and platform settings to support accurate data visibility and efficient business processes.
• Collaborate with business teams to gather requirements, translate operational needs into Salesforce solutions, and recommend practical improvements.
• Assist users as they adapt to updated workflows and explain security-related access limitations in a clear, user-friendly manner.
• Help reinforce appropriate data access practices while supporting adoption of the platform’s security model across the organization.
• Identify post-launch optimization opportunities and implement administrative enhancements that improve user experience and system effectiveness.
• Contribute to stabilization efforts following a recent Salesforce migration by supporting platform ownership and ongoing operational continuity. Requirements - Hands-on experience administering Salesforce Nonprofit Cloud in a production environment.

• Strong knowledge of the Nonprofit Cloud data structure, features, and administrative capabilities.
• Experience supporting nonprofit business functions such as fundraising, donor engagement, gift entry, recurring donations, grants, or case management.
• Solid understanding of Salesforce security architecture, including permission management, role-based access, and record-sharing controls.
• Proven ability to troubleshoot platform issues and resolve functional or configuration-related challenges independently.
• Strong communication skills with the ability to explain technical concepts and access decisions to nontechnical users.
• Ability to work closely with stakeholders, prioritize support needs, and take ownership of platform administration.
• Salesforce Administrator certification or related Salesforce credentials are a plus.

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