Client Service Specialist (CSS)

Position Description: JOB SUMMARY: The Client Service Specialist (CSS) is the first point of contact for most of the Children’s Bereavement Center’s visitors/guests: clients, vendors, donors, and other stakeholders who call or otherwise visit the Center. The CSS assists clients with intake documentation and must treat each person with sensitivity and maintains confidentiality of information. Carefully manages files to ensure clients complete privacy. In addition to managing the Center’s traffic, the CSS provides administrative functions such handling company mail, organizing paper and electronic files, performing data entry, and providing general information to callers and/or visitors. ORGANIZATIONAL RELATIONSHIPS:

1. Reports to: Counseling Supervisor & Executive Director ESSENTIAL FUNCTIONS/PERFORMANCE REQUIREMENTS: A. Direct Responsibilities/Duties 1.\tAnswer telephones and give information to callers, take messages, or transfer calls 2.\tAnswer doors and ensure clients, vendors, and other guests are appropriately welcomed to the Center 3.\tSchedule appointments and make daily appointment reminder calls to clients and follow up when appointments are missed 4.\tAssist the Program Coordinator and Counseling Supervisor with surveying stakeholders and provide administrative support when needed. 5.\tUse various computer applications, including database management, Microsoft Office programs 6.\tMaintain inventory of office supplies, kitchen supplies 7.\tMaintain cleanliness of waiting areas 8.\tEnsure cleanliness of kitchen to ensure readiness for evening activities/program support 9.\tManage incoming and outgoing mail 10.\tOther duties as assigned to serve clients and the holistic service of the Center B. Administration 1.\tMaintains appropriate documentation of client files 2.\tAttends all staff and program meetings C. Collaboration 1.\tPartners with supervisor and other staff to duties as assigned to serve clients and the holistic service of the Center 2.\tSupports organizational development efforts by assist with fundraising and special events, as needed 3.\tMaintains open communication and collaboration with all staff members and departments D. Compliance 1.\tEnsure compliance with all policies set forth by the Children’s Bereavement Center RGV Board of Directors 2.\tEnsures compliance with all HIPPA Privacy and Security Regulations 3.\tEnsures compliance with all applicable State and Federal laws E. Ability to

1.\tExcellent written and verbal communication skills 2.\tExcellent people skills, collaborative style, and positive working relationships 3.\tHigh degree of professionalism. Interact compassionately with clients, and professionally with public and stakeholders 4.\tPrioritize workload and manage time to meet multiple deadlines with minimal supervision. 5.\tEstablish and maintain positive working relationships 6.\tMaintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment QUALIFICATIONSTo perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skill required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above. Qualifications and Education Requirements: 1.\tHigh school diploma or equivalent. 2.\tPrevious experience in a client service or customer support role or administrative role is preferred. 3.\tPreferred MOS certifications or Office Specialist certified 4.\tPreferred Fluent in Spanish 5.\tDemonstrated commitment to high professional ethical standards and diversity in the workplace 6.\tStrong verbal and writing communication skills 7.\tProficient use of computers, Microsoft Office suite of programs, and multi-line phone system 8.\tStrong organizational skills, time management skills and adept at multi-tasking 9.\tPhysical Requirements include ability to move around the office to assist visitors and staff, which may include walking, standing, and occasionally bending or reaching. Prolonged periods of sitting at a desk and working on a computer. Occasionally lift and carry office/program supplies or packages weighing up to 20 pounds. PRE-EMPLOYMENT REQUIREMENTS: 1.\tAll prospective employees are required to provide a minimum of three professional references. 2.\tAll prospective employees are subject to a criminal background check. 3.\tAll prospective employees must present a State of Texas vehicle operator’s license and proof of liability insurance.