IT Support Specialist

Scarbrough Global is looking for a motivated person to join our IT Department. Scarbrough runs on a small but mighty IT team supporting offices across the US, Mexico, Canada, and the Netherlands. This role is the first point of contact for everyone in the company for technology issues and the person who keeps our Microsoft 365 environment running day to day.

You’ll spend most of your time resolving user issues, and part of your time owning operational work in Entra ID, Intune, and Exchange Online. If you want a role where you touch a lot of the stack and grow into more responsibility, this role is it! This is a great opportunity to build a career in a growing, essential industry.

What You’ll Do:

User Support

• Own the support queue: intake, triage, resolution, and follow-up
• Troubleshoot Windows endpoints, Microsoft 365 applications, Teams, network devices, printing, and mobile devices
• Handle account lifecycle work: onboarding, offboarding, group and license management
• Support users across multiple time zones and locations, primarily remotely
• Keep tickets documented well enough that someone else can pick up where you left off

Endpoint and Device Management

• Provision, image, and deploy laptops and mobile devices through Intune and Autopilot
• Maintain device compliance and remediate non-compliant devices
• Manage application deployment and updates
• Track hardware inventory and manage the device lifecycle through retirement

Microsoft 365 Operations

• Day-to-day administration in Entra ID, Intune, Exchange Online, and Teams
• Mail flow troubleshooting and message trace
• Support MFA and passwordless authentication for users
• Assist with Teams Phone configuration and call routing changes

Security Support

• Serve as first responder for reported phishing and suspicious activity, escalating when needed
• Verify identity before performing any credential, MFA, or access change
• Support endpoint security tooling and password management platform administration
• Follow established security procedures and flag gaps when you find them

Documentation

• Build and maintain runbooks, knowledge base articles, and end-user guides
• Document what you learn so the next person doesn’t have to rediscover it

• Clear written and verbal communication with non-technical staff
• Ability and willingness to collaborate with others, bring ideas to the table and help execute
• 2+ years in an IT support, help desk, or systems administration role
• Hands-on administrative experience with Microsoft 365; specifically, Entra ID, Intune, and Exchange Online. Not just using them but also configuring them.
• Solid Windows 10/11 and iOS troubleshooting skills
• Working understanding of identity concepts: authentication, MFA, Conditional Access, device join states
• Basic networking knowledge: DNS, DHCP, VPN, TCP/IP
• Ability to work independently and know when to escalate
• Sound judgment about verifying requests before acting on them
• An associate or bachelor’s degree in information technology, computer science, cybersecurity, management information systems, or a related field; Microsoft certifications (MD-102, MS-102, SC-300, AZ-104); or equivalent demonstrated knowledge
• PowerShell scripting for Microsoft 365 administration
• Experience in a small IT team where you owned a broad scope
• Experience supporting international offices
• Familiarity with logistics, customs brokerage, or a similarly regulated industry

Scarbrough offers a competitive benefits package to all full-time employees beginning at the first of the month following 30 days of hire, which includes:

• Company-Paid Employee Health Insurance
• Vacation - Unlimited Flex PTO
• Personal/Sick days - Unlimited Flex PTO
• Company-Paid Life Insurance and Short/Long Term Disability
• Dental and Vision Insurance - Scarbrough offers optional, low-cost dental and vision insurance policies, with the premiums paid by the employee if elected.
• 401(k) - The company offers a “Safe Harbor” contribution of 3% of each employee’s salary to the 401(k) account, regardless of whether the employee contributes

Job Type: Full-time

Pay: From $60,000.00 per year, * 401(k)

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Founded in 1984, Scarbrough Global has grown its global logistics operation one client and one employee at a time. Whether international freight forwarding, customs brokerage, domestic trucking, or warehousing, Scarbrough Global manages supply chains differently. We remain a people-first organization with dedication to our core values and support for our community. Our employees bring their unique talents and perspectives into a dynamic team of supply chain professionals. Scarbrough prides itself on building strong relationships, providing competitive benefits, and creating an environment for professional growth.