IT Support Specialist Il

The IT Support Specialist Il provides superior day-to-day hands-on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. \n, * Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. \n

• Track, route, and redirect problems to correct resources. \n
• Identify PC hardware warranty repair and resolve as required. \n
• Provide timely and relevant updates to end users. \n
• Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. \n
• Participate in the on-call support rotation. \n

• Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. \n, * Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust. \n
• Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. \n
• Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. \n
• Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. \n
• Adaptability: The extent to which an individual can fit into a changing working environment. \n
• Initiative: The ability of the individual to act and take steps to solve or settle an issue. \n
• Motivation: The ability of the individual to inspire and encourage others to reach a goal. \n
• Autonomy: The ability of the individual to complete assigned tasks with little oversight. \n
• Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. \n, n
• 1-3 years experience troubleshooting windows PC’s \n
• In depth knowledge of Window desktop operating systems \n, * 1-3 years’ experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System. \n
• Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles. \n
• Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android) \n

• Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup. \n
• One or more of the following certifications: A+, Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator or similar certifications \n
• CompTIA A+ or similar certifications \n

\n Equal Opportunity Employer - Including Disabled and Veterans \n \n #HBS \n \n PI287206405”, “hiringOrganization”: {“@type”: “Organization”, “name”: “Heartland Technology Group”}, “jobLocation”: {“address”: {“addressCountry”: “United States”, “streetAddress”: “Not specified”, “@type”: “PostalAddress”, “postalCode”: “54113”, “addressLocality”: “Little Chute”, “addressRegion”: “Wisconsin - WI”}, “@type”: “Place”}, “industry”: “”, “identifier”: {“@type”: “PropertyValue”, “name”: “Heartland Technology Group”, “value”: “287206405”}, “baseSalary”: {“@type”: “MonetaryAmount”, “currency”: “USD”, “value”: {“@type”: “QuantitativeValue”, “value”: “Competitive”, “unitText”