IT Project Manager

The IT Project Specialist will be based in Austin, Texas, reporting to the IT Project Manager.

This role will conduct research on complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options. Plans and executes unit, integration, and acceptance testing, and creates specifications for systems to meet business requirements. Designs details of automated systems. Provides consultation to users involved with automated systems. Guides cross-functional linked teams to address business or systems issues.

What a typical day looks like:

• Develops, evaluates, and defines procedures to have products properly implemented to the Flex client infrastructure, according to all IT security baselines and policies in place
• Implements and guides Client & Desktop Team (CDT) to define procedures, standards, and technologies on global/regional/site level.
• Acts as 3rd level escalation contact for IT administrators and Global Helpdesk on CDT implementation assignments.
• Assists with maintaining CDT intranet portal information up to date.
• Monitors and enforces defined client security policies.
• Works on troubleshooting to solve problems coming from client infrastructure where data investigation requires evaluation of identifiable factors.
• Assures change control on client infrastructure and topics related to CDT implementations and procedures.
• Proposes and implements enhancements that will improve the usability, performance, and reliability of the Flex client environment in adherence with the project scope and budget.
• Prepares standard operating procedures for the day-to-day maintenance of the Flex client infrastructure and implements adequate administrative tools and processes while ensuring monitoring and controls are in place to ensure stability of systems.
• Establishes clear communication channels and ensures proper feedback mechanisms are in place with customers, peers, and cross-functional teams.
• Adheres to Service Level Agreements of Flex while ensuring timely reviews with stakeholders per communication plans.
• Ensures minimum MTTR (Mean Time to Repair), while fixing problems; follows up with proper root cause analysis, corrective & preventive actions with an aim to increase MTBF (Mean Time Between Failures).
• Accountable for overall client infrastructure security compliance and requirements.
• Proposes system enhancements (software and hardware updates) that will improve performance and reliability of clients in adherence with the project scope and budget.
• Guides, where applicable, on administrative or operational matters to ensure operations’ effective achievement of goals.
• Reviews operational goals to define success of operations; develops, modifies, and executes company policies that affect immediate operations that may also have company-wide effect.
• Establishes and assures adherence to budgets, schedules, work plans and performance requirements.
• Implements appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce., * Enhances and provides input to functional processes or technologies.
• Executes functional strategic plans and objectives at the site and/or corporation.
• Exercises judgment w/in broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.
• May take functional lead within projects assigned.

• Typically requires a bachelor’s degree or equivalent experience and training.
• Typically requires a minimum of 5 years of related experience.
• Demonstrates advanced functional and technical skills and basic people and/or process management skills.
• Demonstrates advanced/ thorough knowledge of the function and Flex business.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• PMP by PMI Certification or similar (L25 & L26)
• Impacts the near-term (quarterly/semi-annual) operational success of the function.

What you’ll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don’t meet every bullet point, we encourage you to apply and join us to create the extraordinary.