System Engineer

JOB SUMMARY: The Senior System Engineer serves a critical role in the day-to-day operations of the health center. The Senior System Engineer is responsible for ensuring all building and IT related systems are optimized, safe, compliant and support an optimal experience for all customers (staff, providers, patients, visitors). This role executes approved Facility and IT strategy and infrastructure standards. Strategic planning, policy development, budget authority, and final compliance accountability remain with executive leadership., Systems Architecture & Maintenance:

• Design, implement, and maintain server environments, virtualized systems, and cloud services in alignment with approved architecture and standards.
• Maintain and support the technical infrastructure and integrations associated with technology platforms (EHR, telephone system, business applications, etc.) in coordination with vendors and clinical leadership.
• In collaboration with the facilities liaison, ensure building systems are in good working order, avoiding interruptions that would impact clinic operations.

Security & Compliance:

• Implement and manage cyber security tools to support organizational compliance with HIPAA and other healthcare regulations.
• Conduct security assessments, incident response planning, audits, and disaster recovery planning under executive direction.
• Serve as a liaison with the building security vendor, ensuring systems are in good working order; coordinate activities with local law enforcement as needed.

Monitoring & Incident Management:

• Configure and maintain monitoring tools to ensure system uptime, performance and security.
• Serve as the internal escalations point for company infrastructure (including facilities) and technology service issues; perform root cause analysis and remediation.

Collaboration & Support:

• Collaborate with clinical, administrative and operational teams to align technology with workflow needs.
• Serve as the liaison between administration and external vendors that support the overall operation of the building, including janitorial and environmental support vendors.

Project Management & Continuous Improvement:

• Lead or coordinate the technical execution of facility and IT projects (facility projects, system migrations, upgrades, integrations, and/or expansions) under executive direction.
• Maintain system documentation, architecture diagrams, runbooks, and disaster recovery documentation.
• Stay current on evolving technologies to improve reliability, security, and operational efficiency.

People Leadership

• Provide direct supervision, support, coaching and mentoring to IT desktop support staff, deescalation support staff.

• Excellent written and verbal communication abilities.
• Outstanding interpersonal skills.
• Ability to work independently or in a team.
• Ability to work in a fast-paced clinic environment as a piece of a care team.
• Skill in identifying problems, problem solving and resolution.
• Demonstrate sound judgement and decision-making abilities.
• Ability to establish and maintain effective communication.
• Working knowledge of multiple human resource disciplines, including compensation practices, employee relations, diversity, performance management, and federal and state respective employment laws.
• Ability to perform the job in accordance with Riverland Community Health Center’s Standards of Business Conduct, which includes compliance, ethics and integrity, confidentiality, protection of assets and avoidance of conflicts of interest and inappropriate business relationships. Specifically, work processes that involve billing/collections practices for avoiding activities that constitute fraud and abuse.
• Excellent time management skills with the ability to prioritize workflow and meet stringent deadlines.
• Knowledge of Windows OS, Group Policy, Active Directory, Microsoft 365 applications, relational databases, data query execution, networking, hardware, and application systems.
• Ability to occasionally work after hours or on weekends and travel to remote offices.
• Ability to provide on-call support on a rotational basis., * Associate degree in an accredited college or university with a major in Management Information Systems, Computer Science, Computer Information Systems, Business Administration or equivalent in a closely related field is required.
• Bachelor’s degree from an accredited college or university with a major in Management Information Systems, Computer Science, Computer Information Systems, Business Administration or equivalent in a closely related field is strongly preferred.
• At least three (3) years minimum experience in computer related field as an Analyst level I is required.
• Minimum three (3) years of increasingly responsible experience in information technology services is required.
• Minimum two (2) years of experience with direct supervision of technical staff is required.
• Demonstrated experience in application management is required.
• Experience in Medical systems is a plus.
• A valid driver’s license is required., * Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.