Desktop Support Technician Sr

Texas Scottish Rite Hospital for Children

Frisco, TX, United States

4 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Shift work

Job source

Microsoft Windows Desktop Computing

Provide outstanding customer service by ensuring all assigned tickets, change orders, project task assignments, or other deliverables are handled in a timely manner with quality outcomes, and with continuous communication in accordance with departmental policy and procedure
Follow all Scottish Rite for Children policies, procedures, standards, and guidelines
Perform all work in accordance with the spirit of our Care Rite core values
Responsible for maintaining inventory of assigned software licenses and hardware
Develop and maintain assigned documentation (procedures, guides, etc.)
Maintain knowledge of current desktop computing environment principles and practices (understanding and demonstrating common practices for hardware troubleshooting, maintaining skillset with operating system diagnosis and understanding operating system features for current and upcoming desktop operating systems), * Working Position: Sitting
Physical Demands: Medium
Physical Requirements: Lifting/Carrying, Pushing/Pulling, and Stopping/Kneeling/Bending
An Individual in this position will be required to list or carry weight in this group: 11-24 lbs
Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Smelling, Speaking
An Individual in this position will be exposed to: Inside/Outside environment

High school diploma or equivalent required
CompTIA A+ certification or equivalent certification which demonstrates proficiency with maintaining desktops in a corporate or health care networked environment preferred; equivalent certifications may include but are not limited to Security+, Microsoft certified desktop
Minimum 5 years of experience in the installation, configuration, maintenance, and troubleshooting of desktop systems having Microsoft’s Windows Operating System installed in a corporate or health care, networked environment