IT Support Specialist 1

As a Technology Specialist I, you will work as part of a team providing a full range of technical support for technology systems throughout Killington/Pico Ski Resorts. This role supports both guest facing and internal systems, including video surveillance, web cams, lodge monitors, digital signage, cable/IP TV services, RFID, POS systems, desktops/laptops, and resort-wide music infrastructure. Responsibilities include installation, configuration, deployment, maintenance, analysis, troubleshooting, documentation, and user support across a diverse technology environment., Responsibilities and essential job functions include but are not limited to the following:

• Technology Support & Field Systems
• Research and analyze technical needs and resources across the resort, developing working knowledge of operational workflows
• Research and recommend hardware and software solutions
• Install, configure, and support POS systems and peripherals
• Provide technical support for RFID infrastructure, including gate configuration and hardware/software support
• Support speakers, amplifiers, and music streaming devices throughout the resort
• Configure and support desktops and laptops

• Install, configure, and maintain: o IP cameras o Digital signage boards o Music subscription services o Speakers o Cable/IP TV services o Cabling and device connectivity

• Perform ongoing maintenance of supported devices and systems
• Service Management & Documentation
• Respond to support requests via Freshservice, email, and telephone
• Document, track, and monitor tickets to ensure timely resolution
• Maintain system and process documentation
• Participate in on-call rotations and provide - support as -
• Provide training and share knowledge with IT team members
• Collaboration & Customer Service
• Work closely with supervisors, team members, other departments, vendors, and external partners
• Follow Killington Hospitality Guidelines and deliver superior service to guests and end-users
• Perform other duties as assigned

• Associate degree in computer science or equivalent combination of education and experience
• Ability to lift up to 50 lbs
• Ability to work outdoors
• Ability to climb ladders
• Availability for weekend and after-hours-
• Valid driver’s license and ability to provide own transportation for intra-resort travel

Required Knowledge, Skills, and Abilities:

• Education & Experience

• Bachelor’s degree in computer science preferred

• Technical Skills
• Experience with Windows operating systems
• Working knowledge of PC, laptop, and tablet hardware and peripherals
• Knowledge of basic networking concepts
• Strong troubleshooting skills and ability to learn quickly
• Communication & Professionalism
• Strong verbal and written communication skills
• Professional appearance and demeanor
• Systems & Endpoint Management
• Experience managing WSUS and Windows Update processes
• Experience configuring Windows Update Rings in Intune
• Managing on-premises-
• Security & Platforms
• Deploying and managing SSL certificates for servers and third-party-
• Administration of: o Microsoft Teams o Exchange Online o SharePoint Online

• Compensation: Hourly wage adjusted based on experience

• Benefits: Full-time, year-round, benefited position including;
• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)