IT Specialist

NDICA

Chicago, IL, United States

2 days ago

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Role details

Contract type

Permanent contract

Employment type

Part-time (≤ 32 hours)

Compensation

$55,286.0 - $66,581.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems JIRA Computer Networks Dynamic Host Configuration Protocol Linux Domain Name System (DNS) Virtual Private Networks (VPN) Local Area Networks Network Security Network Troubleshooting

+12 more

Linux Distribution Networking Basics Performance Tuning TCP/IP Wide Area Networks Computer Networking Systems Tablet Computers Peripherals Firewalls (Computer Science) Computer Equipment Information Technology Laptops

Job description

Provide technical support and troubleshooting assistance for hardware, software, and network issues across the organization
Manage help desk systems and customer support ticketing platforms to ensure timely resolution of user requests
Support computer networking tasks including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security measures
Assist with Windows, macOS, and Linux operating systems to resolve operating system-related problems and optimize system performance
Manage Active Directory for user account creation, permissions, GPO (Group Policy Objects), and account maintenance
Support hardware equipment including desktops, laptops, mobile devices, printers, and other peripherals by troubleshooting and performing repairs or replacements as needed
Maintain IT infrastructure documentation, perform routine analysis of system logs, and recommend improvements for network security and efficiency

Requirements

Proficiency in Microsoft Office suite applications for documentation and communication purposes
Strong technical support skills with experience in help desk systems like Jira or similar platforms
Expertise in computer networking concepts such as LAN, WAN, TCP/IP, DNS, DHCP, VPNs, firewalls, and network troubleshooting techniques
Knowledge of operating systems including Windows (supporting both enterprise environments) macOS and Linux distributions
Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively
Experience managing Active Directory environments for user account administration and GPO configuration
Excellent communication skills to clearly explain technical issues to non-technical users while providing customer service-oriented support
Familiarity with mobile device management and support for various operating systems on smartphones and tablets
Strong analysis skills for diagnosing complex technical problems quickly and accurately

Join us in delivering innovative IT solutions that empower our organization! We are committed to fostering a collaborative environment where your technical expertise makes a real impact. This paid position offers the chance to develop your skills further while supporting a vibrant team dedicated to excellence in technology support.