Vital Business Transformation

Your Role

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. Our operations teams serve as the backbone of our global enterprise, establishing the rhythm, transparency, and operational discipline needed to deliver exceptional value to our customers and teams worldwide.

As a Business Operations Specialist, you will play a central role in driving the smooth, measurable operation of your business unit. You will connect data, processes, and actionable insights to enhance business performance, improve visibility across day-to-day activities, and support strategic execution.

In your day-to-day environment, you will partner closely with finance and business leaders across global functions. You will run operational reviews, track key metrics, analyze financial performance, and ensure consistent execution across ongoing operational rhythms and key strategic initiatives.

What You Will Do

Operational Rhythm and Governance

• Support business unit and functional management review processes by preparing inputs, tracking actions, and driving outcomes to completion
• Track operational metrics, including process performance, audit readiness, and satisfaction measures, to ensure execution consistency
• Coordinate with stakeholders across functions and geographies to maintain consistent processes and deliverable timelines

Financial and Performance Visibility

• Analyze operational, financial, and performance data to identify key trends, operational gaps, and improvement opportunities
• Support revenue, profit, cost, and expense performance analyses to improve decision-making and operational visibility
• Assist with budget tracking, forecasting inputs, and variance analyses in close partnership with finance and business leaders

Process Improvement and Strategic Execution

• Contribute to the development, documentation, and continuous improvement of business processes, controls, and procedures
• Support in-depth analysis of key operational initiatives and gaps, helping teams prioritize and execute corrective actions
• Help teams work together across functions to drive shared operational goals and maintain high operational standards

Who You Are

You are good at what you do and possess the required experience to prove it. However, equally as important, you have a growth mindset and are eager to drive your own personal and professional development. You are customer-focused, prioritizing operational excellence and the success of the business partners you support. You thrive in a collaborative, fast-paced environment and bring an open, borderless mindset that fosters inclusive teamwork across global functions.

• Experience supporting business operations, business management, or operational performance activities
• Ability to analyze financial, operational, or performance data and translate findings into clear insights
• Experience supporting budgeting, cost management, or financial performance tracking
• Experience documenting and improving business processes, controls, or procedures
• Ability to manage multiple workstreams, track actions, and meet deadlines with consistency
• Experience working with cross-functional stakeholders to support shared operational goals

Preferred Skills and Experience

• Experience in an enterprise or shared services environment
• Familiarity with management review processes or operational governance forums
• Experience supporting audits, compliance activities, or operational reporting
• Advanced skills in spreadsheets, reporting, or business analysis tools

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities., Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed., At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you . Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.