Mac Support Engineer (L2)

The Mac Support Engineer (L2) is responsible for providing advanced technical support for Apple Mac devices, macOS operating systems, enterprise applications, and endpoint management solutions. The role involves troubleshooting complex incidents, managing device lifecycle activities, supporting JAMF/Intune environments, and ensuring compliance with enterprise security standards., * This role is best suited for a hands-on Mac support professional who can independently resolve escalated macOS issues, manage endpoint compliance through JAMF or Intune, support device lifecycle activities, and collaborate across IT operations teams to improve service quality., * Apple Enterprise Management JAMF Pro administration, Apple Business Manager, Automated Device Enrollment / DEP, Volume Purchasing Program / VPP. \n

• Microsoft Technologies Microsoft Intune, Entra ID / Azure AD, Microsoft 365, Teams, OneDrive, and Outlook. \n

• Networking TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting, network printer support. \n

• Scripting Bash, Zsh, AppleScript, and basic PowerShell preferred. \n

• ITSM Tools ServiceNow, Remedy, Jira Service Management, or equivalent ITSM ticketing tools. \n

• Excellent troubleshooting and analytical skills. \n

• Strong customer service orientation and ownership mindset. \n

• Good verbal and written communication skills. \n

• Ability to work \n

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year