Mac Systems Support Specialist

Build Your Apple IT Career Nerd Up Search is proud to partner with one of the Washington area’s most respected boutique technology consulting firms to identify their next Mac Systems Support Specialist. If you’re the person friends, family, or coworkers call when their Mac won’t cooperate and you genuinely enjoy figuring out why we’d love to meet you.

This isn’t a typical help desk position.

You’ll become the primary Apple technology resource for a highly respected consulting firm whose engineers and consultants solve complex problems for organizations in the financial services, healthcare, technology, and investment sectors.

You’ll have real ownership, direct visibility with leadership, and the opportunity to continue growing your expertise in macOS, enterprise Apple device management, networking, automation, and systems administration.

We don’t expect you to know everything on Day One.

We do expect you to be resourceful, curious, and excited by the challenge of learning something new every week.

What You’ll Do

You’ll support the Apple technology environment for a collaborative team of professionals who rely on technology every day., * Supporting Mac computers, iPhones, iPads, and the Apple ecosystem

• Troubleshooting macOS hardware, software, networking, and connectivity issues
• Deploying, configuring, upgrading, and migrating Mac computers
• Supporting software engineers, consultants, executives, and other high-visibility users with professionalism and outstanding customer service
• Managing software installation, licensing, updates, and security
• Troubleshooting Wi-Fi, TCP/IP, DNS, DHCP, VPN, printers, peripherals, conference room technology, and AV equipment
• Supporting user accounts, permissions, file sharing, backups, and security best practices
• Managing Mac computers and Apple devices using Jamf Pro, Kandji, Mosyle, AirWatch (Workspace ONE), MaaS360, Microsoft Intune, Munki, Addigy, or similar enterprise MDM platforms
• Assisting with Apple Business Manager and enterprise device provisioning
• Researching unfamiliar technical issues and implementing thoughtful, well-tested solutions
• Identifying opportunities to automate repetitive tasks and improve workflows, * Professional experience supporting macOS
• Mac administration and troubleshooting
• Apple hardware support
• iPhone and iPad support
• Apple ecosystem knowledge

Enterprise Device Management

Experience with one or more enterprise Apple device management platforms such as:

• Jamf Pro
• Kandji
• Mosyle
• AirWatch (Workspace ONE)
• Microsoft Intune
• MaaS360
• Munki
• Addigy

Networking

Comfort troubleshooting:

• TCP/IP
• DNS
• DHCP
• Wi-Fi
• VPN connectivity
• Printers and peripherals
• Basic network infrastructure

Automation & Scripting

Experience with or a strong desire to learn:

• Python
• Bash
• AppleScript
• Shell scripting
• Workflow automation

Success in This Role

The people who thrive here:

• Love solving technical puzzles
• Figure things out independently before asking for help
• Communicate well with both technical and non-technical users
• Stay calm when others are stressed
• Enjoy supporting executives and high-visibility users
• Have exceptional customer service skills
• Take pride in doing things the right way
• Continue learning long after the workday ends because technology genuinely interests them

Why People Stay

You’ll work alongside exceptionally bright engineers and consultants in a collaborative environment where people genuinely enjoy helping one another succeed.

This is an opportunity to build your career not simply answer support tickets.

You’ll gain exposure to enterprise Apple technologies, networking, automation, security, and systems administration while working in an environment that values initiative, curiosity, professionalism, and continuous learning.

You don’t need experience with every technology below but you should have experience with many of them and be excited to continue learning., * Full-time, on-site in McLean, Virginia (Monday Friday)

• Authorized to work in the U.S. without current or future visa sponsorship
• Excellent communication and organizational skills
• Ability to lift and move computer equipment as needed

Our client offers a comprehensive benefits package including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Employee stock purchase plan
• Profit sharing
• Paid time off and company holidays
• Company-paid life, disability, and AD&D insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employee Assistance Program
• Wellness initiatives
• Free Metro shuttle to the office