Epic EMR

Curiosity Radiology Operations Leadership Communication Investigation Follow Through Problem Solving Network Routing Customer Service Technical Issues Business Valuation Workflow Management Imaging Informatics System Implementation Full Stack Development Intellectual Curiosity Business Transformation Troubleshooting (Problem Solving), The Imaging Support Specialist serves as the primary liaison between radiology operations and healthcare technology, supporting radiologists, imaging staff, and clinical teams with imaging workflow and system-related issues. This role is ideal for a Radiology Technologist or imaging professional looking to transition into imaging informatics and healthcare IT.

The successful candidate will possess a strong understanding of radiology workflows, excellent problem-solving skills, intellectual curiosity, and a customer-focused mindset. Extensive IT experience is not required. Instead, we are seeking someone who enjoys troubleshooting, learning new technologies, and collaborating across clinical and technical teams to improve imaging operations.

Serve as Tier 1 support for radiologists, triaging technical issues and ensuring resolution through proper ticket routing and follow-up.

Round onsite in imaging departments to proactively identify and address workflow or system concerns.

Provide after-hours on-call support on a rotational basis

Monitor and troubleshoot PACS and related imaging systems; escalate issues as needed.

Collaborate with radiology, IS, and biomedical teams to optimize imaging workflows and downtime protocols.

Maintain and manage ticket documentation, ensuring timely resolution and communication with providers.

Assist with workflow optimization projects such as hanging protocol clean-up and downtime planning.

Support remote-reading physicians by being physically present to resolve onsite issues when needed., Material Handling Equipment Ethical Standards And Conduct Personal Protective Equipment Military Standards And Specifications +0 Imaging Support Specialist TEKsystems

Columbus, GA*On-Site

Epic EMR Curiosity Radiology Operations Leadership Communication Investigation Follow Through Problem Solving Network Routing Customer Service Technical Issues Business Valuation Workflow Management Imaging Informatics System Implementation Full Stack Development Intellectual Curiosity Business Transformation Troubleshooting (Problem Solving) +0 Login | JoinContact

The ideal candidate is a Radiology Technologist or imaging professional who wants to expand their career into imaging informatics and healthcare technology. They are naturally curious, enjoy solving problems, and take ownership of issues from investigation through resolution.

Success in this role requires:

Strong analytical and troubleshooting skills.

A methodical approach to problem-solving.

Willingness to perform both strategic and hands-on operational support.

Ability to learn technical concepts and systems over time.

Passion for improving the experience of radiologists and imaging staff.

Key Competencies

Problem Solving & Critical Thinking

Customer Service Excellence

Radiology Operations Knowledge

Workflow Optimization

Communication & Collaboration

Technical Curiosity & Learning Agility

Accountability & Follow-Through

Skills

radiology, Customer service, troubleshooting, healthcare industry

Top Skills Details

radiology,Customer service,troubleshooting

Additional Skills & Qualifications

Ability to work independently and manage own workload

Strong problem-solving and follow-through on ticket resolution

Comfortable with remote and onsite support

Willingness to participate in rotational on-call coverage

Experience supporting remote-reading physicians

Preferred Qualifications

Experience as a Radiology Technologist strongly preferred.

Exposure to PACS, RIS, Epic Radiant, PowerScribe, or similar imaging platforms.

Prior involvement with imaging system implementations, workflow optimization, or department super-user responsibilities.

ARRT certification or prior radiology credentials preferred., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Microsoft Word Professionalism Microsoft Excel Lifting Ability Microsoft Office Data Compilation Office Equipment Microsoft Outlook Composite Materials Statistical Reporting Valid Driver’s License Verbal Communication Skills Ethical Standards And Conduct Personal Protective Equipment, Innovation Warehousing Pallet Jacks Disabilities Communication Merchandising Order Picking Record Keeping Spray Painting Two-Way Radios Professionalism Microsoft Excel Lifting Ability Office Equipment Inventory Control Microsoft PowerPoint Valid Driver’s License

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.