Microsoft 365 Administrator

The Administrator will manage daily Microsoft infrastructure activities, execute approved configuration changes, resolve routine and moderately complex technical issues, and support security and compliance initiatives. This individual should be comfortable working independently while escalating advanced or cross-platform issues to the Senior Microsoft Infrastructure Administrator when appropriate. The ideal candidate has practical experience administering Microsoft cloud technologies in a federal or similarly regulated enterprise environment and demonstrates strong technical judgment, attention to detail, and a commitment to secure infrastructure operations. Microsoft 365 Administration

• Provide daily administration and support for Microsoft 365, including Exchange Online, SharePoint Online, OneDrive, and Power Platform
• Monitor Microsoft 365 service health, performance, and availability
• Maintain Microsoft 365 configuration documentation, operational procedures, and knowledge-base articles
• Assist with Microsoft 365 service updates, feature rollouts, and configuration improvements
• Assist with security assessments, audit evidence collection, and remediation activities. Collaborate with engineering, cyber, and operations teams to validate new capabilities, support accreditation activities, and maintain secure configurations aligned with federal standards
• Independently diagnose and resolve routine and moderately complex Microsoft infrastructure incidents
• Complete configuration changes, service requests, and user administration activities in accordance with established procedures and ITIL change-management practices
• Troubleshoot and resolve complex OneDrive\SharePoint, service application, and content related issues across multiple environments
• Interact with site/collection owners to handle service inquiries and problems.
• Manage permissions of new and existing site collections and their associated lists, items etc.
• Assist customers with development of Microsoft Power Platform solutions, especially Power Automate flows at scale (governance, monitoring, exception handling, connectors, ALM).
• Troubleshoot Power BI reports/dashboards and data models that translate complex data into actionable insights.
• Partner with stakeholders to refine requirements, iterate quickly, and deliver secure solutions.

• Strong experience with SharePoint Online.
• Strong experience with configuring, installing, and securing SharePoint systems.
• Strong experience managing M365/O365 cloud offerings such as Microsoft OneDrive, SharePoint Online and Power Platform
• Advanced Power Automate expertise (HTTP actions, Graph/REST integration, custom connectors, solution packaging, environment strategies)
• Solid Power Platform knowledge and development experience (Power Apps basics, Power BI authoring, Dataverse/SharePoint as data sources)
• Proven experience building secure, production-grade integrations
• Experience with Change Management fundamentals to ensure proper planning, execution, and documentation of changes to the environment.
• Experience with Tier 2 & Tier 3 system administration.
• Experience with reviews, incident analysis, and identification of issue trends .
• Strong oral and written communications skills.
• Track record of working effectively independently or within a team, and support to peers toward improved processes and results.
• Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.