Lead Product Manager - Adobe & Web integrations

Humana’s Product organization is seeking a Lead Product Manager to drive the strategy, development, and optimization of the Adobe Experience Platform (AEP) in support of Adobe Web Integrations for Authenticated and Unauthenticated Web Channels. In this role, you will serve as a key product leader responsible for translating business needs into platform capabilities that enable personalized, data-driven customer experiences. You’ll work closely with cross-functional teams to deliver scalable solutions across Real-Time CDP, Journey Optimizer, and Customer Journey Analytics.

This role is focused on growing adoption and usage of Adobe Experience Platform as an enterprise platform while supporting and scaling capabilities to support Authenticated (MyH) and Unauthenticated ( H.com) driving dynamic, context-aware customer engagement on Web channels. Success in this role means partnering with key lines of business to translate requirements into detailed product features for engineering teams to enable, while building decisioning strategies that optimize customer outcomes and business value.

Key Role Functions

Product Strategy & Vision

• Collaboratively own and manage the product backlog for assigned H.com or myH platform capabilities, ensuring alignment with the multiyear enterprise roadmap
• Translate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria
• Partner closely with our business teams, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality
• Balance near-term business needs with long-term platform scalability, maintainability, and compliance

Platform Development & Integration

• Lead development of specific platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation
• Drive platform integration with Authenticated and Unauthenticated Web Channels to the Adobe Platform
• Ensure data models, APIs, and workflows adhere to enterprise standards and regulatory guidance
• Validate that Adobe platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations
• Identify dependencies, risks, and tradeoffs, escalating decisions as needed

Cross-Functional Collaboration

• Act as a key product partner to myH and H.com channels, Next Best Action, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams
• Support onboarding and adoption of the platform by lines of business through enablement, documentation, and partnership
• Collaborate with enterprise data, identity, and analytics teams to ensure accurate, reliable use of consent and preference data
• Serve as a day-to-day product escalation point for delivery teams and business stakeholders

Customer-Centric Design

• Ensure experiences are intuitive, transparent, and aligned with customer trust expectations
• Advocate for customer-centric design patterns that clearly communicate data usage, choices, and controls
• Incorporate customer, compliance, and operational feedback into product iteration and refinement

Measurement & Optimization

• Track and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success
• Partner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance risk
• Monitor platform performance and integration health, driving corrective actions and enhancements as needed

• Bachelor’s degree in Business, Marketing, Computer Science, or related field; advanced degree preferred
• 5+ years of product management experience
• Hands-on experience with Adobe Experience Platform, including Real-Time CDP and Journey Optimizer including Offers
• Strong understanding of customer data architecture, identity resolution, and personalization strategies
• Understanding of Web channels architecture and API integrations with external products
• Proven ability to lead cross-functional teams and manage complex product initiatives.
• Experience with tools such as JIRA or ADO to help manage business requirements and for end user story traceability
• Excellent communication, analytical, and stakeholder management skills, * Experience in healthcare, insurance, or other regulated industries
• Familiarity with agile methodologies and tools (e.g., Jira, ADO)
• Knowledge of data governance frameworks and consent management best practices
• Knowledge of decision management frameworks and rules engines

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.