IT Support Specialist

Prov is seeking a dependable, service-oriented IT Support Specialist to provide day-to-day technical support to employees across our organization. This position will serve as a first point of contact for hardware, software, account, and technical support issues while helping maintain a reliable and secure technology environment.

The ideal candidate is a problem solver who enjoys helping people, communicates well, and is eager to develop their technical skills. This is an entry-level opportunity with the potential to take on increasing responsibility in areas such as networking, systems administration, security, and IT operations.

Essential Responsibilities - Employee Technical Support

• Provide first-level technical support to employees by phone, email, chat, and in person.
• Troubleshoot hardware, software, connectivity, printer, and other technology issues.
• Install, configure, maintain, and troubleshoot computers, monitors, printers, mobile devices, and other IT equipment.
• Assist employees with Microsoft 365, email, Teams/Slack, and other business applications.
• Create, update, and maintain IT support tickets and documentation.
• Escalate complex technical issues to the appropriate IT team member or vendor.

User and Account Administration

• Assist with onboarding and offboarding employees, including equipment setup, account access, and collection of IT assets.
• Set up and maintain user accounts, permissions, and access to systems.
• Assist with password resets, MFA, and other account-related issues.
• Maintain accurate records of IT equipment and assigned assets.
• Help ensure former employees have appropriate system access removed promptly.

IT Operations

• Assist with maintaining Prov’s computers, network equipment, printers, phones, and other technology infrastructure.
• Support remote employees and Prov locations outside of the main office.
• Assist with basic network troubleshooting, including Wi-Fi, connectivity, switches, and related equipment.
• Help monitor and maintain IT systems and services.
• Work with technology vendors and service providers when technical assistance is required.
• Assist with software installations, updates, patches, and equipment deployments.

Security & Compliance

• Follow established IT security policies and procedures.
• Assist with maintaining endpoint security and device management.
• Help identify and report potential security concerns, phishing attempts, and suspicious activity.
• Support employee security awareness and best practices.
• Maintain confidentiality of company and employee information.

Other Responsibilities

• Maintain clear and current technical documentation.
• Participate in IT projects and technology implementations.
• Assist with office moves, equipment installations, and technology upgrades.
• Provide a high level of customer service to Prov employees.
• Perform other IT-related duties as assigned.

• High school diploma or equivalent.
• 1+ year of experience providing technical support or equivalent education, training, or hands-on experience.
• Basic understanding of Windows computers and Microsoft 365.
• Basic knowledge of computer hardware, networking, and troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent communication and customer-service skills.
• Ability to prioritize multiple requests and manage competing deadlines.
• Ability to work independently while knowing when to escalate an issue.
• Ability to maintain confidentiality and exercise good judgment.

Qualifications - Preferred

• Associate degree or technical certification in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, or similar certification.
• Experience with Microsoft 365 administration.
• Experience with Active Directory or Microsoft Entra ID.
• Experience with endpoint/device management.
• Experience supporting multiple office locations or remote employees.
• Familiarity with cybersecurity best practices.
• Experience with ticketing/help-desk systems., * Service-oriented - Enjoys helping others and provides a positive experience even when users are frustrated.
• A problem solver - Can methodically troubleshoot an issue rather than simply looking for someone else to fix it.
• Curious - Wants to understand how technology works and continuously develop new skills.
• Reliable - Follows through on commitments and takes ownership of problems.
• Communicative - Can explain technical issues in a way that non-technical employees can understand.
• Organized - Keeps accurate records, follows processes, and manages multiple requests effectively.
• Security-minded - Understands the importance of protecting company and employee information.

Salary Range: $50,000-$55,000 annually, depending on qualifications, experience, certifications, and demonstrated technical skills.

Prov offers a competitive benefits package and a collaborative work environment with opportunities for professional growth and increased responsibility.