Service Data management Owner

We are in search of a talented Data management owner to join our Global IT team. In this role, you will be responsible end to end of the service data lifecycle: ensuring the quality, consistency, and usability of service-related data across systems and regions, in support of the global Service Systems program and ongoing service operations. The role supports the rollout of service tooling by preparing, validating, and governing data related to resources, skills, certifications, time tracking, utilization, and service performance, ensuring data readiness ahead of go-lives and during hypercare. Beyond the project phase, the role acts as a key enabler for the Services organization by maintaining trusted, decision-grade data that underpins service planning, forecasting, performance reporting, and continuous improvement. Working at the intersection of Services, IT, and Finance, the Service Data Management Analyst champions data reliability as a foundation for predictable, scalable service delivery. As the Service Data management Owner, you will:

• Role spans across : o Project delivery support (configuration, services data setup & migration, UAT, vendor coordination) o Ongoing BAU data management (services data quality monitoring, governance, and enhancements)

• Ensure service data quality and consistency across systems, regions, and service lines, covering resources, skills, certifications, time tracking, utilization, and service performance.
• Support the rollout of service tooling by preparing, validating, and governing data ahead of go-lives, and by resolving data issues during pilot and hypercare phases.

• Define, document, and maintain service data standards, definitions, and ownership, in collaboration with Service, IT, and Finance stakeholders. Your role will be key to drive the data governance of services : o Maintaining authoritative service data definitions o Designing and enforcing validation rules o Leading recurring data quality reviews with regional teams o Coordinating impact assessments for changes in processes or configuration

• Act as the primary point of contact for service data topics, supporting service leaders with reliable data for planning, forecasting, and performance management.
• Enable service performance visibility by ensuring data feeds trusted dashboards and reports used by leadership.

• Bachelor’s degree in Data, Analytics, IT, Finance, or similar (Master’s a plus)
• 3-6+ years in data analysis, management, or governance roles
• Experience with operational/service data and system rollouts or multi-country deployments
• Strong data skills: Excel, data structures, standards, and basic SQL (Python/Power BI a plus)
• Familiarity with PSA or service delivery systems is an advantage
• Strong analytical, communication, and problem-solving skills; able to manage multiple tasks

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com. At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential., Hp Inc Barcelona Volver a la última búsqueda Trabajos ) Service Data management Owner ( volver a la última búsqueda Recibir ofertas similares por correo electrónico No gracias, llévame a la oferta de empleo Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies. Inscribirse en esta oferta

Profesiones

• Técnico
• Recepciónista
• Administrador
• Ventas
• Enfermero