L3 Automation and Cloud Specialist Support Engineer

Versant Media

Englewood Cliffs, United States

2 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

startup.jobs

Tech stack

PHP (Programming Language) Microsoft Windows Amazon Web Services Amazon S3 Apple Mac Systems Systems Engineering Cloud Computing Cloud Engineering Configuration Management Continuous Integration Linux DevOps

+13 more

Identity and Access Management JSON Python (Programming Language) Ansible Software Deployment Systems Integration Extensible Markup Language (XML) YAML Media Technology Git Avid Media Composer Casper Suite Terraform

Job description

Provide advanced L3 support for mission-critical media, cloud, automation, storage, and enterprise systems; coordinate escalations with L3 engineering, vendors, and platform owners.
Troubleshoot complex service, integration, permissions, networking, storage, and performance issues across Linux/Unix, macOS, and Windows environments.
Support MAM/PAM and newsroom/media systems, including Avid Interplay, Fonn Mimir, and Avid MediaCentral UX.
Build and maintain repeatable automation for provisioning, configuration, patching, software deployment, monitoring, and operational workflows.
Develop and troubleshoot scripts, integrations, and infrastructure configurations using Python, YAML, JSON, XML, PHP, Terraform, and Ansible.
Partner with cloud, security, storage, networking, application, and production teams to design resilient solutions for media workflows.
Participate in incident response, root-cause analysis, change management, and technical documentation; identify and implement preventive improvements.
Create clear runbooks and communicate technical status, risk, impact, and next steps to technical and non-technical stakeholders.
Provide onsite weekend and off-hours coverage for planned maintenance and time-sensitive production needs.

Requirements

3+ years of experience in systems engineering, DevOps, platform support, media technology, or advanced technical support.
Proficiency in Python and working knowledge of YAML, JSON, XML, and PHP; able to read, troubleshoot, and develop scripts and integrations.
Strong systems administration and troubleshooting skills across Linux/Unix, macOS, and Windows.
Hands-on automation and configuration-management experience with Terraform, Ansible, Jamf, Munki, and Chocolatey.
In-depth knowledge of cloud architecture and solutioning, including AWS, S3 storage classes and lifecycle strategy, cloud/hybrid storage, IAM, networking, observability, Amazon Bedrock, and AWS Elemental MediaConvert.
Experience supporting MAM/PAM or media workflow platforms; familiarity with Avid Interplay, Fonn Mimir, and Avid MediaCentral UX strongly preferred.
Strong communication skills and a collaborative mindset; able to prioritize competing needs and work calmly during high-impact incidents.

Preferred Qualifications

Experience in broadcast, streaming, newsroom, post-production, or media supply-chain environments.
Familiarity with Git, CI/CD, monitoring and alerting platforms, virtualization, containers, and IT service-management processes.
Experience modernizing legacy workflows, integrating enterprise platforms, or leading vendor troubleshooting calls during critical events.