SCCI Media Production IT Support Analyst

We are seeking a Media Production IT Support Analyst to provide day-to-day technical support for specialist computer cluster rooms and media production spaces at UCL East. Working as part of a small local IT team, you will support Windows and macOS devices, software, hardware, studio equipment and related services used for activities such as film, animation, sound design, game design and architectural design. The role will involve responding to user enquiries, troubleshooting incidents, supporting upgrades and deployments, maintaining equipment inventories, and helping to create clear support documentation. You will work closely with technical, academic and professional services colleagues, escalating more complex issues where appropriate.

You will have an appropriate computer qualification or equivalent experience, with familiarity supporting Windows and/or macOS systems in a service environment. You will be comfortable following troubleshooting processes, resolving straightforward issues, and knowing when to escalate more complex problems. We are looking for someone with a helpful, professional and customer-focused approach, good problem-solving skills, and an interest in supporting creative and media production environments. Experience or interest in areas such as sound recording, film, VR, motion capture, game design, theatre lighting or digital cinema would be welcome.

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance Visit

https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more. Our commitment to Equality, Diversity and Inclusion As London’s Global University, we know diversity fosters creativity and innovation, and we wantour community to represent the diversity of the world’s talent. We arecommitted to equality of opportunity, to being fair and inclusive, and to beinga place where we all belong. We therefore particularly encourage applications from candidates who are likely to beunderrepresented in UCL’s workforce. These include peoplefrom Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+people, and for our Grade 9 and 10 roles, women Available documents

UCL is one of the world’s leading universities, with a diverse community of staff and students working together to tackle major global challenges. UCL East is our new campus on the Queen Elizabeth Olympic Park, bringing together teaching, research, public engagement and specialist facilities in a dynamic and future-focused environment. The School for the Creative and Cultural Industries and The Bartlett at UCL East support practice-led learning and research across media, technology, design, heritage, cultural production and the built environment. Information Services Division provides the specialist IT support that helps staff and students make best use of these spaces.