Customer Onboarding Project Manager

Kuehne+Nagel is one of the world’s leading logistics providers. Within our Contract Logistics division, we are looking for a Customer Onboarding Project Manager who will lead the implementation of new and existing customer projects across our sites.

In this role, you will manage end-to-end onboarding projects in a complex logistics environment, working closely with internal stakeholders and customers. You will ensure that projects are delivered according to the corporate project methodology - on time, within budget, and in line with operational and customer requirements.

You will typically manage 1-2 projects simultaneously, ranging from 6 months up to 2 years, and remain involved until shortly after go-live to ensure a smooth transition into operations.

As a Customer Onboarding Project Manager, you are responsible for coordinating all project workstreams, including operations, systems (IS), facility & equipment, HR, and customer integration.

You act as the main point of contact for both internal stakeholders and the customer throughout the project lifecycle.

The role combines project management, stakeholder management, and operational understanding, with a strong focus on execution and delivery.

How you create impact

• Manage end-to-end onboarding projects in existing and new logistics facilities
• Create, manage, and monitor detailed project plans, including dependencies and critical paths
• Coordinate cross-functional workstreams (operations, HR, IT, facility, customer service)
• Act as the main point of contact for customers during the implementation phase
• Manage project risks, timelines, and budgets to ensure successful delivery
• Facilitate project governance, including gate reviews and stakeholder alignment
• Support tender processes by contributing to implementation cost calculations
• Ensure compliance with global project management standard and processes

• A completed Bachelor’s or Master’s degree in logistics, engineering, business, or a related field (or equivalent experience)
• Minimum 5 years of experience in logistics and/or project management roles
• Proven experience managing or supporting complex projects in a logistics or operational environment
• Strong stakeholder management and decision-making skills
• Good command of English (Dutch is a plus)
• Good knowledge of Power Point, Excel and preferably experience in using project management systems (Monday.com, Asana, JIra, Smartsheet, etc)
• Excellent presentation skills

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.