Systems Analyst - Associate

Purpose: Under the general direction of the management team and senior staff, this entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs., * Function in a Scrum Master/PM role supporting the development and maintenance of UPMC developed custom applications.

• Participate in the agile development process for one or more Agile engineering teams, facilitating scrum ceremonies and promoting Agile best practices.
• Partner with Product Owners and technical teams to manage backlogs, prioritize work, and ensure successful sprint and release execution.
• Drive continuous improvement initiatives through sprint metrics, retrospectives, and process optimization efforts.
• Collaborate with business stakeholders, architects, developers, and analysts to translate business needs into actionable work items.
• Support production and operational activities by coordinating incident resolution, root cause analysis, service requests, maintenance activities, and application support efforts to ensure system reliability and business continuity.
• Utilize Azure DevOps and Agile delivery tools to track work, communicate progress, and support data-driven decision making.
• Second and Third Level Support (Including Maintenance Activities): Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.
• Report Writing/Analysis: Ability to write, analyze and make basic modifications to reports under the direction of more senior team members.
• End User Training: Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions.
• Process Improvement: Review and validate existing processes.
• System Integration: Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans.
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.

• Familiarity with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to meet expectations.
• Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position may be required to maintain standby status as part of a rotation within the team.
• This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Top 3 Skills Needed for Role:

1. Excellent Communication

2. Agile Scrum Process Knowledge

3. Understanding of the Software Development Lifecycle