Library IT Project Manager

The Library IT Project Manager is a key member of a small, collaborative, and responsive team responsible for the enterprise-wide administration and support of multiple Library-specific technology systems and applications. This role manages and supports technology systems and initiatives across the Library, working closely with staff at all levels of the organization. The position will eventually be based at the new Main Library, with a particular focus on supporting its unique technology spaces, specialized systems, and audio/visual technologies, as well as those at ImaginOn. The Library IT Project Manager will also provide technology assistance to Library customers when specialized support is needed. Success in this role requires strong collaboration, communication, project management, and problem-solving skills, along with the ability to work effectively as part of a small team responsible for critical Library technology systems. The position requires regular coordination with Mecklenburg County IT and other internal and external partners. Occasional evening and weekend work may be required to support special events and technology needs at Main Library.

Essential Functions:

• System administration of enterprise-wide applications to ensure reliable technology services to both internal and external customers.
• Coordinate support from Mecklenburg County ITS for library technology projects
• Manage vendor relationships, contract negotiations and monitors service-level compliance
• Contribute regular reports and statistics of enterprise systems and initiatives
• Performs ongoing needs assessments of library technology to assure that new developments are incorporated in future systems
• Determine financial and business analysis resulting in documentation of expectations in establishing project initiation and scope management.
• Manage scope of project to ensure success in meeting timelines, budget, and customer expectations.
• Establish and manages project expectations.
• Establish project team leadership and determines resources allocation for project(s).
• Determine staffing and training requirements and manages all team tasks.
• Direct the design, development and maintenance of systems, programs, and systems software to meet the ever-changing needs of the Library.
• Manage and oversee the collection and documentation of business requirements and technical specifications.

Minimum of five years of experience in project management or as a project coordinator

Education: Bachelor’s degree in business administration, project management or related field Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications:

• Project Management Certification
• Valid North Carolina or South Carolina Driver’s License

Preferred Qualifications:

• Three (3) years of experience providing technical support and troubleshooting hardware and software issues in a professional environment, including Windows 11, desktop and laptop computers, peripherals, and software applications, with demonstrated ability to effectively assist users with varying levels of technical experience.
• Experience with meeting room audio/visual systems

Knowledge, Skills and Abilities: Knowledge of:

• Proficient in latest technology for IT systems and management.
• Proficient in Microsoft Office Suite or related software.
• Proficient in learning, deploying and support enterprise level software

Skills:

• Excellent verbal, grammatical and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills with attention to detail
• Excellent time management skills with attention to detail

Abilities:

• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
• Follow Up: Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge and experience of the assigned individual and the characteristics of the assignment or project
• Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

Computer Skills: Proficient in various applicable computer programs including Microsoft Office Suite

Work Environment: Works in an office setting with moderate noise

Selection: This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville - all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 21 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.