Benefit Verification Team Lead - Healthcare Pharmacy Services (Dallas Area)

• Perform high-volume inbound and outbound calls to perform benefit verifications, ensuring active patient insurance coverage for prescription medications.
• Lead, coach, and support team members to achieve daily performance, volume, and quality standards.
• Navigate complex insurance processes including deductibles, EOBs, claims, and payer portals.
• Maintain active video camera presence throughout the workday while adhering to a business casual dress code.

• 4+ years of Benefit Verification / Benefit Investigation experience.
• 1+ year of call center leadership experience (Team Lead, Supervisor, or Trainer).
• Strong core knowledge of insurance details (EOBs, deductibles, claims processing, and payer portals).
• High School Diploma or GED equivalent.
• Strong communication, reliability, and attendance track record.

Preferred Qualifications

• Experience with Pharmacy Benefit Management (PBM) or HUB services.
• Prior call center background in healthcare/pharmaceutical environments.

• Pay Rate: $20.50 - $21.00 per hour
• Schedule: Monday - Friday, must have full flexibility to work any schedule between 7:00 AM - 7:00 PM CST
• Work Style: Fully Remote (Equipment provided by client)
• Location Requirement: Must be local to the Greater Dallas Area