Level 1 Technology Support Technician - ENSC

Under the direction of the Lead Technology Support Technician, the Level I Technology Support Technician provides entry-level technical support across the corporation. This role is designed for candidates with strong technical aptitude who may have no professional IT experience, no degree, or a recent computer science or information technology degree with limited related experience. Training and structured opportunities to build skills are provided. This position reports to the Lead Technology Support Technician and the Chief Technology Officer., * Diagnose and resolve user-reported hardware, software, account-access, printing, audiovisual, and basic network-connectivity issues.

• Provide technical support in person and through email, chat, telephone, remote-support tools, and the district’s service-management process.

• Configure, deploy, maintain, troubleshoot, and repair desktops, laptops, tablets, Chromebooks, printers, and associated peripherals.

• Install, maintain, and troubleshoot classroom and meeting-room technology, including interactive panels, projectors, and related audiovisual equipment.

• Install, update, and configure approved software applications and device settings.

• Maintain accurate service records, repair documentation, warranty or self-maintainer claims, and technology inventory records.

• Support district technology deployments, collections, refreshes, special projects, and seasonal initiatives.

Work Approach and Service Expectations:

• Complete assigned work using established procedures and seek guidance when an issue exceeds current training, access, or authority.

• Escalate complex, high-impact, security-related, or unresolved issues to a Level II Technology Support Technician or the Lead Technology Support Technician.

• Maintain confidentiality and follow cybersecurity, data-privacy, acceptable-use, and operational requirements.

• Associate or bachelor’s degree in computer science, information technology, cybersecurity, networking, or a related field.
• Coursework, labs, internships, volunteer work, personal projects, customer service, or limited technical experience.
• Basic familiarity with computers, mobile devices, operating systems, common software, and internet-connected technology.
• Ability to learn procedures, follow documentation, communicate patiently, and accurately document work.

Certification Expectations:

CompTIA A+ certification is not required at the time of hire. The employee must begin an approved preparation pathway during employment and demonstrate satisfactory progress toward certification according to timelines established by the district. The employee must also earn and maintain district-required self-maintainer certifications within timelines established by the district., * Ability to safely lift, carry, move, connect, and install technology equipment and related materials, with or without reasonable accommodation.

• Willingness and ability to complete district-provided training for equipment operation, such as forklift certification.

• Valid driver’s license and reliable transportation for travel between corporation buildings.

• Ability to work a 12-month schedule and respond to changing priorities across multiple school locations.

This is a full-time position with benefits; health, dental, vision, Indiana Public Retirement Fund

Level 1 Tech Support works 12 months per year.