Head Start IT Technician

• Respond to support tickets and troubleshoot computers, software, email, printers, network connectivity, and Head Start business applications.
• Support staff with Microsoft 365 applications and accounts, and assist the IT team with Microsoft Azure and Microsoft Entra ID administration and troubleshooting.
• Set up, install, maintain, and replace computers, peripherals, and software at Head Start sites; provide practical training to staff.
• Diagnose problems with users, document solutions, and escalate issues when needed.
• Assist with routine network and server maintenance, backups, security, and malware prevention in coordination with the agency IT team.
• Maintain accurate hardware and software inventory, technical documentation, and warranty repair records.
• Help protect program data and report security or safety concerns through agency procedures.
• Work respectfully with staff and families from different backgrounds and follow Head Start standards of conduct and required reporting procedures.

• Experience maintaining and troubleshooting computers, software, printers, and networks. An associate degree in computer science or a related field is preferred, plus two years of relevant experience. Additional experience may substitute for education with agency approval.
• Working knowledge of Microsoft Office and Outlook, along with strong written communication, organization, and customer service skills.
• Experience supporting Microsoft 365, Microsoft Azure, and Microsoft Entra ID, including user accounts, access, and common sign-in issues.
• Ability to manage competing requests, work independently and with a team, and travel among regional sites.
• Valid Texas driver’s license, reliable transportation for regional travel, and ability to meet agency driving and insurance requirements.
• Ability to perform the essential duties, including occasional lifting or moving of equipment up to 70 pounds, with reasonable accommodation where applicable.

Microsoft, Cisco, or CompTIA A+ certification is a plus. Experience supporting Head Start systems such as ChildPlus is helpful; the position also supports other program applications.