Technical Support Engineer Id54393

AgileEngine is an Inc. ** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.WHY JOIN USIf you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!ABOUT THE ROLEAs a Technical Support Engineer, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience.You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems.This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.WHAT YOU WILL DOResolve product-related and technical queries via email and screen sharing sessions;Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;Support customers with the remote installation, updates, and maintenance of TestRail Server instances;Assist users in navigating complex setups involving various server environments and web technologies.MUST HAVESMinimum 2 years of experience in a technical support role;Excellent written and verbal English communication skills;Hands-on experience managing both Windows and Linux servers;Strong understanding of networking and web technologies;Self-motivated and driven by performance metrics to achieve individual and team targets;Availability for rotating schedules to support customers 24/5.NICE TO HAVESDegree in Computer Science or a related technical field;Knowledge of SQL or database administration;Understanding of the software testing lifecycle and development processes;Proven track record of exploring new tools and troubleshooting complex software stacks.PERKS AND BENEFITSProfessional growth: Mentorship, TechTalks, and personalized growth roadmaps.Competitive compensation: USD-based pay with education, fitness, and team activity budgets.Exciting projects: Modern solutions with Fortune 500 and top product companies.Flextime: Flexible schedule with remote and office options.Meet Our Recruitment ProcessApplication ? Coding Challenge ? Video Interview ? Technical Interview or Interview with the Hiring Manager(s).Each step helps us understand your skills and overall fit.If it’s a match, you’ll receive an offer.#J-***-Ljbffr

Minimum 2 years of experience in a technical support role; Excellent written and verbal English communication skills; Hands-on experience managing both Windows and Linux servers; Strong understanding of networking and web technologies; Self-motivated and driven by performance metrics to achieve individual and team targets; Availability for rotating schedules to support customers 24/5. NICE TO HAVES Degree in Computer Science or a related technical field; Knowledge of SQL or database administration; Understanding of the software testing lifecycle and development processes; Proven track record of exploring new tools and troubleshooting complex software stacks.

Competitive compensation: USD-based pay with education, fitness, and team activity budgets. Exciting projects: Modern solutions with Fortune 500 and top product companies. Flextime: Flexible schedule with remote and office options. Meet Our Recruitment Process Application ? Coding Challenge ? Video Interview ? Technical Interview or Interview with the Hiring Manager(s). Each step helps us understand your skills and overall fit. If it’s a match, you’ll receive an offer. #J-*****-Ljbffr

AgileEngine is an Inc. ** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.