Digital Business Analyst

Digital Business Analyst | Hospitality/RetailBirmingham / West Midlands12-Month FTC | Competitive Salary + Benefits We’re looking for a Digital Business Analyst to support the delivery of high-quality digital experiences across web, mobile, and customer platforms. You’ll work closely with stakeholders to understand business needs, define requirements, and help design solutions that improve customer experience and drive business performance. What We’re Looking For Experience as a Business Analyst in a digital environmentKnowledge of web, mobile apps, loyalty or bookingsWorked in the retail/hospitality/travel industryFamiliar with Agile or hybrid delivery approachesStrong communication and stakeholder management skills What You’ll Be Doing Gather and document business and technical requirementsMap “as-is” and “to-be” processesIdentify opportunities to improve systems and digital journeysCollaborate with product, tech teams, and third-party vendorsSupport delivery of digital projects and continuous improvementsBuild strong stakeholder relationships across the business