Senior ServiceNow AI Solution Architect

Job DescriptionWe are looking for an experienced Senior ServiceNow AI Solution Architect to lead the design, implementation and optimisation of enterprise-scale ServiceNow solutions, combining ITSM, Employee Experience and AI-driven automation.This is a senior architecture role for someone who can work across ServiceNow ITSM, Now Assist, AI Agents/Agentic AI, Virtual Agent, Employee Center, UI Builder, Performance Analytics and enterprise integrations.Mandatory Skills ServiceNow ITSM/ITSM Pro ServiceNow AI Agents/Agentic AI Strong ServiceNow platform architecture experience Now Assist Virtual Agent IntegrationHub Service Portal/Employee Center UI Builder Performance Analytics Flow Designer Enterprise integrationsKey Responsibilities Lead the architecture, implementation and enhancement of ServiceNow ITSM solutions covering Incident, Problem, Change, Request, Knowledge and Major Incident Management. Design and implement Now Assist and AI-powered ServiceNow capabilities. Define and configure

AI Agents, Agentic Workflows and AI-driven automation. Identify suitable business and operational use cases for Agentic AI. Design Virtual Agent topics and conversational workflows across ITSM, Service Catalog and Knowledge Management. Design modern employee experiences using Employee Center, Service Portal and UI Builder. Design dashboards, KPIs, scorecards and Performance Analytics solutions. Lead enterprise integrations using IntegrationHub, REST, SOAP, MID Server and IntegrationHub spokes. Provide solution architecture and technical leadership across ServiceNow transformation programmes. Work with business stakeholders, architects and delivery teams on discovery, roadmap and solution design. Provide technical guidance and mentoring to ServiceNow development and administration teams. Ensure solutions follow ServiceNow architecture and platform best practices.Technical ExperienceStrong hands-on experience with: JavaScript ServiceNow Scripting REST/SOAP APIs JSON/XML IntegrationHub and spokes MID Server Flow Designer ACLs Business Rules Client Scripts Catalog Development App EngineAI & AutomationCandidates should have practical experience with AI-enabled ServiceNow solutions, including: Now Assist AI Agents Agentic AI/Agentic Workflows Virtual Agent Generative AI AI-driven ITSM automation AI governance, risk and security considerationsExperience & Certifications 10+ years of ServiceNow experience 5+ years delivering ServiceNow ITSM implementations Experience with Now Assist/Agentic AI implementations Experience leading large-scale ServiceNow transformation programmes ServiceNow CSA preferred CIS-ITSM preferred CAD preferred ServiceNow AI/Generative AI certification advantageous CTA highly desirable ITIL V4 qualification advantageousNice to Have AIOps Event Management CMDB/ITOM AI Governance/Responsible AI Multi-cloud environments Enterprise integration architecture Agentic AI adoption and operational governance