IT Technician / Engineer

GeekingITSimple

Frome, UK

3 days ago

Apply on www.adzuna.co.uk

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

£16,000.0 - £26,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Macintosh Computers Dynamic Host Configuration Protocol Disaster Recovery Microsoft Office Microsoft Servers Windows Servers Microsoft SharePoint Software Deployment Network Routers Internet Protocol Telephony Wireless Devices

+2 more

Laptops Network Server

Job description

Provide day-to-day technical support and troubleshooting for customers existing hardware and software installations
Answer customer phone calls, log support tickets and work them through to resolution
Provide on-site and remote support to customers when required
Build, configure and install new hardware including routers, wireless equipment, switches, servers, PCs and laptops
Install, configure and support applications such as Microsoft Server, SharePoint, Office 365 and VOIP phone systems
Work with the team and customers on larger projects such as infrastructure refreshes, disaster recovery and infrastructure virtualisation
Respond to monitoring alerts and carry out proactive maintenance to reduce outages and downtime

Technologies:

Hardware
Support
Mobile
Office 365
SharePoint
Windows
LESS

Requirements

Excellent understanding of Microsoft Server operating systems, Windows Server, DNS and DHCP
Strong knowledge of our core hardware and software products
Basic knowledge of Apple Mac operating systems and troubleshooting for iPhone/iPad devices and other mobile vendors
Excellent and friendly customer service skills, both on the phone and in person
Ability to explain complex issues clearly to customers
Excellent written communication skills for emails and documentation
Ability to work effectively as part of a team and independently
Ability to perform installations and project work when required
Valid drivers licence and access to a vehicle
Ideally 3+ years of previous experience in a similar role
CompTIA or MTA/MCP/MCITP/MCSE certifications are desired

Benefits & conditions

We are geekingITsimple, based in Frome, Somerset, and we provide day-to-day IT support, troubleshooting and installation services to our customers. We offer a competitive salary, a fun, friendly and creative working environment, and we keep travel mostly local to support a healthy work-life balance. We also encourage our team to take on key roles as we continue to grow, with plenty of opportunities to progress your career. Benefits include company events, a company pension and on-site parking. This is a full-time, in-person role.