Technical Lead

The Technical Lead is a senior claims specialist responsible for delivering high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims., Technical Claims Leadership

• Lead handling of high-value, complex claims, providing technical direction and oversight

• Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes

• Establish and implement claims strategies, including litigation management where required

• Act as escalation point for technically challenging or contentious claims

Client Advisory & Relationship Management

• Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance

• Attend client sites and critical incidents, supporting from day one of a claim event

• Support client presentations, renewals, and tenders through demonstrating claims value

Negotiation & Market Engagement

• Lead complex negotiations with insurers, loss adjusters, and legal representatives

• Proactively drive early coverage agreement and efficient settlement strategies

• Leverage market relationships to improve outcomes on difficult or sensitive claims

• Challenge insurer and supplier performance where required

Claims Performance & Insight

• Analyse claims data to identify trends, risks, and improvement opportunities

• Provide meaningful, insight-led MI to clients and internal stakeholders

• Contribute to development of claims propositions and service enhancements

• Support embedding of data-driven decision making within the Claims team

Leadership, Coaching & Capability Development

• Act as a mentor and technical coach to colleagues across the Claims function

• Raise overall team capability through knowledge sharing and case reviews

• Contribute to technical frameworks, standards, and best practices

• Support succession planning and talent development within the team

Operational Excellence & Governance

• Ensure claims are managed in line with agreed service standards, SLAs, and KPIs

• Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles

• Ensure accurate and timely use of systems (including Acturis) and data recording

• Maintain strong control of costs, leakage, and supplier performance

Collaboration & Business Contribution

• Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions

• Contribute to business strategy, client retention initiatives, and growth opportunities

• Represent Claims in internal committees, projects, and strategic initiatives

Strong technical understanding of policy wordings and legal frameworks

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Excellent negotiation and dispute resolution skills

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Ability to translate claims data into commercial insight and client value

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Strong stakeholder management and communication capabilities

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Systems proficiency (Acturis and Microsoft Office)

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Commercially aware and outcome-focused

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Credible, confident, and trusted by clients and the market

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Proactive, resilient, and solutions-oriented

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Collaborative leader with a passion for developing others

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Aligned to Verlingue’s culture and values

The Claims function is a key differentiator - positioned as the ‘shop window’ of the business - and is central to Verlingue’s client proposition, reputation, and growth strategy.