Systems Support & Training Advisor

With over 21,000 homes across the country, our client is responsible for supporting thousands of customers and their families.

They’re proud to build positive, long-lasting relationships that go beyond housing. The work they do supports customers and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you with our client.

Drive improvement. Enable great service. Make a meaningful difference.

This is a fantastic opportunity to join our client in a role where your work will have a real and visible impact.

As a Systems Support & Training Advisor, you’ll play a key role in supporting the systems and processes that help colleagues and external contractors deliver excellent services to customers. From system improvements to transformation projects, your work will directly contribute to better outcomes for residents and stronger communities.

You’ll support the delivery of key system and transformation projects, helping to ensure systems are effective, user-friendly, and aligned with how services are delivered.

Working collaboratively across the organisation, you’ll assist with system upgrades, process improvements, and training, helping colleagues and contractors use systems confidently and effectively.

Supporting system upgrades and transformation projects across the organisation

Helping colleagues and contractors get the most from systems through guidance and training

Identifying and supporting opportunities for system and process improvements

Working with stakeholders to implement changes smoothly and effectively

Ensuring systems support the delivery of a high-quality service to customers

Contributing to a culture of continuous improvement, collaboration, and innovation

You’ll play an important role in creating an environment where:

Colleagues and contractors feel confident and supported using systems

Processes are efficient, effective, and customer-focused

Continuous improvement is encouraged, and ideas are valued

Systems genuinely enable better customer experiences and service delivery

Strong numeracy and IT literacy, with the ability to use operational systems and troubleshoot technical issues

Experience supporting system operations, including incident, problem, change, and release management

Experience providing technical support to users and working with third-party suppliers to resolve issues and support system integration

Excellent communication, organisation, and prioritisation skills, with the ability to collaborate effectively across teams

Ability to develop and deliver training on systems and processes to support colleagues through change

Strong problem-solving skills, with a solution-focused approach to technical and operational challenges

The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed.

Our client wants your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A Teams interview with the hiring manager. You’ll learn more about the role and team, and they’ll get to know you - your experience, goals, and what you bring. Planned date: 20th or 21st July via Teams.

Stage 2: A Place to Show Your Strengths

A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You’ll be asked to complete a Congruity Questionnaire in advance. Planned date: 27th or 28th at the Peterborough office.

They aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step.

They’ve got big ambitions and they’re looking for people who want to grow with them. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because they believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further.
• Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development - From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more - they’ll help you grow and succeed.

This is more than a job - it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

They believe diversity makes them stronger and they’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know - they’ll make it happen.

Because this isn’t just a workplace - it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship license.