IDIT Configuration & Development Team Manager

We are seeking an experienced Team Manager to lead our in-house Sapiens IDIT Configuration and Development team. The team is responsible for configuring insurance products within IDIT, managing user and organisation data uploads, resolving system and user issues for both internal staff and customers, and delivering continuous improvements against a business-driven backlog, working across Dev, UAT, TT and Production environments in a sprint-based delivery model., * Lead, manage and develop the IDIT Configuration & Development team, providing clear direction, structure and accountability.

• Own delivery of the sprint-based backlog: prioritisation, planning, estimation, and tracking of configuration and development work through Dev, UAT, TT and Production.
• Manage the full software development lifecycle for IDIT configuration changes - requirements capture, build, testing, release and post-release support/monitoring.
• Oversee configuration of insurance products within IDIT (rating, policy wording, workflow, documents, rules) in line with business and regulatory requirements.
• Ensure robust processes for user and organisation data uploads and maintenance, including data quality and validation controls.
• Act as escalation point for complex internal and customer-facing system issues, ensuring timely and effective resolution.
• Establish and enforce release management, environment control and change management discipline across Dev/UAT/TT/Prod, minimising risk to production.
• Manage team workload and priorities day-to-day, ensuring consistent, professional standards of behaviour, collaboration and delivery across the team.
• Set and monitor individual and team performance objectives, conduct regular one-to-ones, appraisals and development planning.
• Own team capacity planning, work allocation, and recruitment/onboarding for future team growth.
• Report on team progress, risks, and delivery metrics to senior stakeholders; represent the team in cross-functional planning.
• Champion continuous improvement in team tools, coding/configuration standards, documentation and testing practices.
• Build strong working relationships with underwriting, claims, operations and customer-facing teams to ensure configuration work reflects real business and customer need.

This is a hands-on leadership role. The successful candidate will bring strong software development lifecycle (SDLC) experience gained within the insurance sector, and will be capable of managing a technical team with clear structure, consistent standards and strong delivery discipline, ensuring the team is firmly aligned behind agreed business priorities, process, and governance., * Proven track record managing a technical configuration, development or systems team, ideally within general insurance or regulated financial services.

• Strong understanding of the software development lifecycle (SDLC), including Agile/Scrum sprint delivery, environment management (Dev/UAT/Test/Prod) and release/change control.
• Experience managing system configuration or development work supporting insurance products (e.g. policy administration, rating, underwriting rules, claims).
• Demonstrable people management experience - performance management, coaching, and handling difficult conversations or conflict within a team.
• Strong stakeholder management skills, comfortable working with both technical staff and non-technical business stakeholders.
• Good working knowledge of data handling/upload processes (user, organisation and reference data) and associated data quality controls.
• Excellent organisational skills, with experience running a backlog, prioritising competing business demands, and reporting on delivery.
• Recognised formal qualification or accreditation relevant to Agile/SDLC delivery or people management (e.g. Scrum Master/Product Owner certification, PRINCE2, ILM/CMI management qualification) or equivalent demonstrable experience gained in a formal management capacity elsewhere.
• Experience recruiting, onboarding and building out a technical team, including defining roles, interviewing and structuring team capability., * Direct hands-on or management experience with the Sapiens IDIT policy administration platform - this is a significant advantage.
• Experience working within an insurer, broker or insurance software vendor environment.
• Familiarity with insurance product lifecycle - product build, rating, documents, and regulatory/compliance considerations (e.g. FCA requirements).
• Experience with ITIL-aligned incident/problem management for production support issues.
• Minimum 1 years’ experience in a formal line management role, with direct responsibility for objective-setting, performance management, appraisals and HR processes for a technical team.
• Experience gained across more than one employer/organisation, ideally including exposure to more than one insurance policy administration or configuration system, demonstrating breadth beyond a single platform or business., * A confident, fair, and consistent people manager who leads by example and sets clear expectations.
• Comfortable making and holding firm decisions, and confident setting clear direction for the team.
• Strong communicator, able to translate business need into technical delivery and vice versa.
• Calm under pressure, particularly when managing production issues or conflicting priorities.
• Pragmatic and solutions-focused, balancing business process knowledge with the need for governance and consistency.
• Committed to team development, knowledge-sharing and succession planning within the team.