Tech Squad Support Technician

Provide frontline support and assist Media Support Services with maintenance of classroom AV and PC instructional technology as directed, and confirm subsequent system functionality; provide technical advice; and provide end user training. Offices located on VCU’s Academic and Medical Campus.

Engage regularly with end users to provide training and support. Coordinate efforts between departments. Must have the ability to work on various projects at any one time, solve problems as they come up and complete an assigned task on time. Must be a self-motivated worker capable of working independently to complete tasks efficiently - without supervision. Occasionally will be required to pick up equipment that can weigh up to 25 lbs. Must be detail oriented and organized. Must have a working knowledge of common software applications for word processing and spreadsheets. Must have good interpersonal skills, demonstrated ability to work with people. \u2022 Must have demonstrated ability to communicate clearly both orally and in writing. Additional duties as assigned. Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU., Preferred experience installing and troubleshooting Professional AV systems. Must have the ability to identify and troubleshoot functionality and signal path issues in multimedia AV systems.

Salary Range:

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: $17.50