Technical Support Analyst 2

• Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and event venues.
• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, and video conferencing platforms.
• Perform routine system testing, preventative maintenance, and equipment inspections to support reliable operation.
• Complete minor installation and replacement work, including replacing projectors, monitors, cables, and adapters.
• Document service requests, repairs, maintenance activities, and equipment changes in the organization s ticketing or inventory systems.
• Provide audiovisual support for events, commencements, conferences, meetings, and executive functions.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Provide professional technical assistance to faculty, staff, students, guests, and event participants.
• Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.
• Support departmental technology projects and emergency operations as assigned.

Nice to Have:

• AVIXA Certified Technology Specialist Certification.
• Extron, Q-SYS, Biamp, or Crestron Manufacturer Certifications.
• Experience supporting audiovisual and instructional technology in a higher education environment.

Skills:

• Enterprise Audiovisual Systems.
• Troubleshooting.
• AV Equipment Installation.
• Live Event Support.
• Ticketing Systems.
• Projectors.
• Video Conferencing Platforms.
• Crestron.
• Extron.
• Q-SYS.
• Biamp.

• Enterprise Audiovisual Systems Support experience.
• Experience troubleshooting, installing, operating, and maintaining AV equipment.
• Experience supporting live events, meetings, and classroom technology.
• Experience using a help desk or ticketing system.
• Availability to work scheduled evenings, weekends, holidays, and other non-standard hours., * Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
• At least 2+ years of experience supporting professional or enterprise audiovisual systems.
• Strong verbal and written communication skills.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift and carry equipment weighing 50 lbs or more.
• Ability to stand for prolonged periods.
• Ability to walk.
• Ability to bend.
• Ability to kneel.
• Ability to reach.
• Ability to climb ladders.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.