UI/UX Designer

The UI/UX Designer will join a team of approximately 20 engineers and product managers focused on improving the rider experience across bus and subway services. The consultant will lead user-centered design initiatives, develop consistent design systems, establish UX best practices, and collaborate closely with product, engineering, research, creative, and leadership teams., UX Strategy

• Develop and maintain design systems and style guides to ensure consistency across digital platforms.
• Support design consistency across digital experiences and signage for NYCT, LIRR, and MNR.
• Partner with User Experience Research (UXR) teams to understand rider needs, behaviors, and pain points.
• Establish and maintain a continuous user feedback loop to identify opportunities for UX improvement.
• Lead UX initiatives for complex digital products, with a strong focus on mobile applications.

Collaboration & Communication

• Collaborate closely with Product Managers, Engineers, UX Researchers, Creative teams, and other stakeholders.
• Translate user needs and business objectives into effective design solutions.
• Partner with the Creative team to ensure alignment with established brand standards.
• Present design concepts, recommendations, and research findings to senior leadership and stakeholders.
• Champion user-centered design practices across cross-functional teams.

UX Process & Quality

• Establish, document, and continuously improve UX processes and best practices.
• Implement user testing and other UX quality-control measures.
• Ensure design solutions are consistent, usable, accessible, and aligned with established design standards.
• Work effectively within Agile development environments.
• Maintain strong attention to detail while managing complex design challenges.

• 8+ years of experience in UX/UI design, with significant experience focused on mobile applications.
• Proven experience leading UX initiatives for complex digital products.
• Experience working in Agile development environments.
• Strong experience developing and maintaining design systems.
• Strong leadership skills with the ability to advocate for user-centered design.
• Proficiency with industry-standard UX/UI design tools.
• Excellent visual design capabilities.
• Strong communication, presentation, and stakeholder management skills.
• Ability to work effectively with complex requirements and multiple stakeholders.
• Strong analytical and problem-solving skills with exceptional attention to detail.

Preferred Qualifications

• Experience in the transportation industry or related fields.
• Experience with accessibility guidelines and standards.
• Experience designing digital experiences for large-scale public-facing services.
• Experience collaborating with UX research, product, engineering, and creative teams.